Employer Industry: Healthcare Services

Why consider this job opportunity:
- Compensation of $19/HR + Shift Differential
- Opportunity to work from home after 120 days
- Medical, dental, and vision benefits effective the first day of the month following 30 days of employment
- Generous PTO policy with 100 hours preloaded and increasing to 140 hours upon anniversary
- Tenure vacation bonus of $1,000 after 3 years and $2,500 after 5 years
- Supportive training program focused on healthcare processes and customer service skills

What to Expect (Job Responsibilities):
- Provide external customer service support by addressing inquiries and program service requests
- Collaborate with other call center representatives to enhance customer service quality
- Guide callers through the requirements for processing pharmacy benefit investigations
- Offer de-escalation support and resolution for dissatisfied customers
- Perform additional related duties as needed to support the team's objectives

What is Required (Qualifications):
- Minimum of 3 years of experience in a direct-to-consumer or customer service environment
- High school diploma or equivalent required
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Strong problem-solving and conflict resolution skills
- Ability to thrive in a fast-paced environment with a focus on customer care

How to Stand Out (Preferred Qualifications):
- 2 years of higher education
- Previous work experience in a highly dynamic and changing environment

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #EmployeeBenefits

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