Employer Industry: Real Estate Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to manage high-value accounts, representing a total of $20 million in Annual Contract Value (ACV)
- Opportunity to work with multiple RealPage products and gain Subject Matter Expert (SME) level proficiency
- Engage directly with clients and drive best practices for product utilization
- Flexibility to work remotely

What to Expect (Job Responsibilities):
- Independently plan, deliver, and manage the platinum support experience for assigned accounts
- Liaise with clients and internal teams to drive timely solutions for complex issues
- Coordinate and lead recurring meetings with clients, providing best practice insights
- Identify process, training, or product gaps and collaborate with leadership to resolve them
- Document technical information and resolutions, contributing to the knowledge base

What is Required (Qualifications):
- 6-7 years of Support or Account Management experience in the Multi-Family software industry
- Proficient in at least 4 RealPage products
- Strong verbal, written, and interpersonal communication skills
- Ability to establish and retain long-term relationships with clients
- Must demonstrate strong technical and troubleshooting skills

How to Stand Out (Preferred Qualifications):
- Understanding of the Software as a Service (SaaS) industry with 4-5 years of experience
- Competent understanding of the multi-family industry at both corporate and property level
- Bachelor's degree or equivalent combination of education and experience
- Proven ability to rapidly gain product knowledge and communicate it effectively to customers
- Technical certifications related to networking, hardware, and software resolutions

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