Job Description

Position: Pool Attendant

Department: Hotel Operations

Job Summary: Ensures guests enjoy an optimal experience while utilizing the pool facilities.

Duties and Responsibilities (specific areas of responsibility include but not limited to):

1. Offers warm and sincere welcome/farewell to guests using a guest's name, when possible, and making good eye contact.
2. Seats guests at the pool and/or directs them to cabanas, jacuzzi, etc...
3. Engages guests in polite conversation.
4. Provides exceptional service during guest's stay by anticipating needs.
5. Ensures all pool and patio furniture is neatly arranged and clean.
6. Opens all umbrellas, cleans table tops and wipes off all chairs.
7. Takes orders for food and beverages including alcohol; delivers food and beverages accepting payment and giving change when necessary.
8. Routinely picks up empty trays, baskets and beverage containers disposing of and/or returning them to the proper area.
9. Provides towel service to all guests as needed.
10. Cleans and replaces dirty ashtrays as needed.
11. Functions as a supportive team member to other co-workers during shifts.
12. Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of Sol Casinos' internal controls, policies, and procedures.
2. Knowledge of cash registers, Micros point of sales system and currency transactions.
3. Knowledge of guest service principles and practices.
4. Knowledge of First Aid and CPR.
5. Must possess sound judgment in monitoring guests for alcohol consumption and reporting incidents of alcohol misuse to supervisor.
6. Good communication and interpersonal skills.
7. Ability to accurately handle and count money as well as make change.
8. Ability to walk and stand for extended periods of time.
9. Ability to work in the sun.
10. Ability to lift forty (40) pounds with or without reasonable accommodations.

Minimum Qualifications:

1. Must be at least eighteen (18) years of age.
2. Must either possess or be able to obtain valid Alcohol Awareness and Food Handlers certifications within 90 days of employment.
3. Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
4. Must have employment eligibility in the U.S.
5. Must be able to obtain and maintain a valid non-gaming license.

Preferred Qualifications:

1. Prior experience in a luxury, resort environment.
2. ServSafe certification.