This opportunity is approximately three months. Includes optional medical benefits, holiday pay and sick leave accrual.

Department: OVD Pediatric Referral Center

Responsibilities:

New Patient Scheduling and Processing

• Review and manage referrals.
• Be the primary contact for referring physicians and new patients.
• Maintain referral records and assign patients to providers.
• Schedule patients and collect insurance information.
• Coordinate pre-appointment tests and explain procedures.

Advanced New Patient Scheduling and Coordination

• Secure and evaluate outside medical records.
• Prioritize patient scheduling based on diagnosis.
• Coordinate treatment options and clinical trials.
• Meet with patients post-visit for care coordination.

Surgery Scheduling

• Coordinate outpatient and inpatient surgeries.
• Ensure timely surgical scheduling.
• Communicate with patients, physicians, and hospital staff.

Advanced Surgery Scheduling

• Coordinate pre-operative anesthesia and authorizations.
• Ensure compliance with regulations and consent for surgical procedures.
• Arrange post-surgical appointments and tests.

Revenue Cycle

• Perform cash collection and explain financial policies.
• Obtain and document insurance authorizations.
• Work with codes for scheduling and authorization.
• Confirm medical information accuracy.

Moderate Complex Revenue Cycle

• Monitor provider open charts and address denials.
• Assist with DME and medication authorizations.

Advanced Revenue Cycle

• Secure complex insurance authorizations.
• Interpret insurance benefits and track renewals.
• Review monthly denial reports and analyze data.
• Oversee staff for authorization requests.

Check-in / Front Desk

• Greet patients and collect co-pays.
• Prioritize registration and maintain reception area.
• Assist patients with the check-in kiosk.

Advanced Check-in / Front Desk

• Assume front-end office responsibilities.
• Develop productivity reports and act as the public face of the clerical team.

Cadence Template Builder

• Create user-friendly schedule templates.
• Generate reschedule reports and avoid customer service problems.

Administrative and Patient Care Coordination

• Schedule established patient appointments and coordinate with providers.
• Triage phone calls and provide administrative support.

Moderate Complex Administrative and Patient Care Coordination

• Understand clinical symptoms and provide exceptional service.

Advanced Administrative and Patient Care Coordination

• Act as a liaison with Concierge Services.
• Coordinate patient care activities and maintain tracking lists.

APeX and IT Specific Skills

• Perform APeX-specific functions.
• Encourage the use of the check-in kiosk.

Moderate Complex APeX and IT Specific Skills

• Perform advanced appointment scheduling.
• Assist with referral management and maintain Open Access schedules.

Phone Bank

• Respond to patient calls and document information.
• Convert CRM messages to telephone encounters.

General Performance

• Prepare charts and maintain records.
• Uphold confidentiality and participate in team building.

Moderate Complex General Performance

• Maintain provider calendars and provide training.

Advanced General Performance

• Facilitate float coverage and serve on the application workgroup.

Environmental Responsibilities

• Report equipment malfunctions and comply with ergonomic recommendations.

Customer Service Outreach

• Provide excellent service and seek to improve patient convenience.

Lead Role Duties

• Address escalated issues and provide staff oversight.

The hourly compensation range for this role is $31.91 - $45.70. An offer will take into consideration the experience of the final candidate, position requirements, AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
• Prior experience with appointment, ancillary service, or surgical scheduling.
• Bilingual or multilingual capability (Spanish, Cantonese, and Russian).

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

• High school graduate or equivalent with four years of related experience; or college degree and six months of related experience; or equivalent combination of education and experience.
• Experience with EPIC.
• Strong computer skills, including basic keyboarding skills and experience with Office-type software programs.
• Ability to analyze situations, prioritize, develop solutions, and make recommendations.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving skills.
• Knowledge of medical practice terminology.
• Ability to work independently with minimal supervision.
• Basic math skills.
• Ability to deal with a wide variety of individuals.
• Ability to maintain patient confidentiality and adhere to HIPAA guidelines.
• Ability to sit at a computer terminal for extended periods.

• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
• Prior experience with appointment, ancillary service, or surgical scheduling.
• Bilingual or multilingual capability (Spanish, Cantonese, and Russian).

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide. The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.