Job description

Job responsibilities

Job summary:

To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting Equality Diversity and Inclusion, Safety, Health, Environment and Fire, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

Keeping the GP Partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

Job responsibilities:

Personnel and training

• Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.
• Reviewing and regularly updating Job Descriptions and Person Specifications.
• Ensuring familiarisation of all staff contracts of employment and that all relevant employment legislation is followed.
• Ensuring the practices employment policies and procedures are comprehensive and up to date and followed by all staff.
• Ensure induction programmes are completed for all staff and recorded appropriately in the staff personnel file.
• Manage training, including the organisation of internal PLTs, ensuring all mandatory training is completed in the required time-frames.
• Ensure all staff recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
• Oversee preparation and implementation of staff rotas and staff holidays.
• Ensuring all information is recorded in GP TeamNet (local intranet).

Finance and profitability

• Managing book-keeping, petty cash and other financial aspects of the practice, including payroll, NHS pension scheme arrangements and practice claims.
• Regularly review supplier costs / contracts to ensure the practice is achieving value for money

Information technology

• Responsibility for the computer system, including organising any maintenance and developments to the system.
• Ensure compliance with Data Protection legislation.
• Maintaining the practice and NHS choices websites.
• Responsibility for the telephone system including organising any maintenance and developments to the system.
• Responsibility for working towards a 'Modern General Practice' model.

• Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.
• Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
• Ensuring all necessary insurance requirements are in place.
• Ensure Notional Rent agreements are in place and maximised.

Patient services

• Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant Lead.
• Reviewing and updating the practices information leaflet, practice publicity and health education material.
• Regular review, implementation of and embedding an efficient business resilience plan (BRP)
• Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
• Managing the Patient Participation Group

Future planning

• Lead and contribute to the practice business plan by reviewing the practice strategy to identify gaps or weaknesses that need addressing.
• Keeping abreast of developments within the NHS that might impinge on the practice and acting proactively at all times.

External relationships

• Ensuring efficient internal and external communication, including being the focal point for contact with the ICB, NHSE, PPG and other bodies.

Job responsibilities

Job summary:

To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting Equality Diversity and Inclusion, Safety, Health, Environment and Fire, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

Keeping the GP Partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

Job responsibilities:

Personnel and training

• Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.
• Reviewing and regularly updating Job Descriptions and Person Specifications.
• Ensuring familiarisation of all staff contracts of employment and that all relevant employment legislation is followed.
• Ensuring the practices employment policies and procedures are comprehensive and up to date and followed by all staff.
• Ensure induction programmes are completed for all staff and recorded appropriately in the staff personnel file.
• Manage training, including the organisation of internal PLTs, ensuring all mandatory training is completed in the required time-frames.
• Ensure all staff recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
• Oversee preparation and implementation of staff rotas and staff holidays.
• Ensuring all information is recorded in GP TeamNet (local intranet).

Finance and profitability

• Managing book-keeping, petty cash and other financial aspects of the practice, including payroll, NHS pension scheme arrangements and practice claims.
• Regularly review supplier costs / contracts to ensure the practice is achieving value for money

Information technology

• Responsibility for the computer system, including organising any maintenance and developments to the system.
• Ensure compliance with Data Protection legislation.
• Maintaining the practice and NHS choices websites.
• Responsibility for the telephone system including organising any maintenance and developments to the system.
• Responsibility for working towards a 'Modern General Practice' model.

• Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.
• Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
• Ensuring all necessary insurance requirements are in place.
• Ensure Notional Rent agreements are in place and maximised.

Patient services

• Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant Lead.
• Reviewing and updating the practices information leaflet, practice publicity and health education material.
• Regular review, implementation of and embedding an efficient business resilience plan (BRP)
• Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
• Managing the Patient Participation Group

Future planning

• Lead and contribute to the practice business plan by reviewing the practice strategy to identify gaps or weaknesses that need addressing.
• Keeping abreast of developments within the NHS that might impinge on the practice and acting proactively at all times.

External relationships

• Ensuring efficient internal and external communication, including being the focal point for contact with the ICB, NHSE, PPG and other bodies.

Person Specification

Skills

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery.
• Excellent communication skills (written, oral and presenting).
• Strong IT skills (generic).
• Excellent leadership skills.
• Strategic thinker and negotiator.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Effective time management (Planning & Organising).
• Ability to network and build relationships .
• Proven problem solving & analytical skills.
• Ability to develop, implement and embed policy and procedure.
• Ability to motivate and train staff.

Desirable

• SystmOne Clinical System experience.

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Degree level qualification in healthcare or business
• AMSPAR Qualification
• Leadership and/or Management Qualifications

Experience

Essential

• Experience of working with the general public.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Experience of working in a health care setting.
• Experience of managing large multidisciplinary teams.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting and development.

Desirable

• NHS / Primary Care General Practice experience.
• Relevant health and safety experience .
• Experience of chairing meetings, producing agendas and minutes.

Skills

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery.
• Excellent communication skills (written, oral and presenting).
• Strong IT skills (generic).
• Excellent leadership skills.
• Strategic thinker and negotiator.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Effective time management (Planning & Organising).
• Ability to network and build relationships .
• Proven problem solving & analytical skills.
• Ability to develop, implement and embed policy and procedure.
• Ability to motivate and train staff.

Desirable

• SystmOne Clinical System experience.

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Degree level qualification in healthcare or business
• AMSPAR Qualification
• Leadership and/or Management Qualifications

Experience

Essential

• Experience of working with the general public.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Experience of working in a health care setting.
• Experience of managing large multidisciplinary teams.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting and development.

Desirable

• NHS / Primary Care General Practice experience.
• Relevant health and safety experience .
• Experience of chairing meetings, producing agendas and minutes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ratby Surgery

Address

Ratby Medical Centre

Desford Lane

Ratby

Leicester

LE6 0LE

Employer's website

https://www.ratbysurgery.nhs.uk/ (Opens in a new tab)