Job description

Job responsibilities

Patient and Community Services:

• Manage reception and services to patients
• Produce, update and monitor practice information. Including practice booklets and patient newsletters
• Taking the opportunity to work with stakeholders, specifically other practices and the wider Primary Care Network to learn from them
• Manage the practice-based complaints procedure; establish procedures to minimise complaints; monitor levels of patient satisfaction

Supporting the practice and PCN delivery of the Covid response / Vaccine delivery

Supporting the practice to achieve the National, Local and Direct Enhanced Service requirements

Finance:

• Establish and maintain accurate record-keeping
• Support Payroll and HR to ensure employees are paid accurately
• Support the leadership team to ensure value for money for all practice expenditure
• Support the leadership team to negotiate with the CCG, along with GP PMS lead, the practices annual budget

Human resources:

• Take responsibility for the management of all practice staff
• Undertake detailed workload analysis for all staff; manage workload; undertake skill-mix review; implement necessary change as necessary
• Forecast workforce needs; support the HR department to recruit for all practice staff
• Identify staff training needs; facilitate in-house training; identify appropriate external training
• Support HR to manage Practice disciplinaries and grievances
• Ensure appraisals are conducted for all staff
• Ensure sickness is recorded correctly in line with the company policy

Premises and equipment:

• Devise and maintain systems for ensuring adequate stocks of stationery, clinical and other supplies; review on a regular basis to maximise cash flow efficiency
• Organise maintenance schedules, plan long term replacement of major items of equipment
• Plan and monitor premises maintenance and cleaning services
• Ensure adequate premises security, test and review regularly
• Identify potential problems/hazards and implement risk management; ensure practice complies with Health and Safety legislation; disseminate practice policy to all users of the premises
• Take the lead for the practice on overseeing the lifecycle replacement work within the practice is completedproject management of equipment or premises upgrade; liaise with outside professionals as required; plan finances and timing

Information and Management Technology:

• Establish systems for the flow of patient records in the surgery and the integration of information into patient records
• Establish requirement for computer searches and reports; ensure completion and appropriate reporting mechanisms; review and undertake necessary action
• Review the consistency of all data entry eg READ codes; co-ordinate practice policy for clinical data entry
• Oversee all systems for data security and protection, including back-up; ensure compliance with current legislation
• Analyse and reconcile output of GP Links data; ensure timely production of quarterly reports; liaise with the HA as necessary
• Lead on IT crisis prevention; assess effectiveness of system and safety and security of data

Development

Willing to work to achieve qualifications if not currently held

Willing to consider and attend opportunities to grow the role

Undertake all required mandatory training and attend developmental sessions and clinical training as required

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, discipline
• Represent the Practice when required at wider PCNNC/ CCG/ Federation joint meetings for the improvement of health care for patients
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

• The post-holder should recognise the importance of effective communication within the team members, patients and carers also recognise peoples needs for alternative methods of communication and respond accordingly

• Contributing to service development and implementation of the service contract
• Contributing to the organisational development of the Practice by contributing to the development of ideas, strategies and policies which will promote efficiency and well-being of the practice
• Attending training events organised by ELM Alliance and other agencies, where appropriate
• Attending team meetings and other meetings as may be necessary

Generic Clauses for All Job Descriptions

To ensure own actions contribute to the maintenance of a quality service provision.

To be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post.

To participate in the organisations objective setting and appraisal process and to undertake any identified training and development related to the post.

To undertake statutory and mandatory training as deemed appropriate by ELM Alliance and the Care Quality Commission (CQC).

To develop and maintain effective working relationships with colleagues.

To adhere to all ELM Alliance policies and procedures.

You will be expected to carry out any other duties that may reasonably be requested of you, in line with your main duties, by your line manager or any of the Executive and Leadership Team

Job responsibilities

Patient and Community Services:

• Manage reception and services to patients
• Produce, update and monitor practice information. Including practice booklets and patient newsletters
• Taking the opportunity to work with stakeholders, specifically other practices and the wider Primary Care Network to learn from them
• Manage the practice-based complaints procedure; establish procedures to minimise complaints; monitor levels of patient satisfaction

Supporting the practice and PCN delivery of the Covid response / Vaccine delivery

Supporting the practice to achieve the National, Local and Direct Enhanced Service requirements

Finance:

• Establish and maintain accurate record-keeping
• Support Payroll and HR to ensure employees are paid accurately
• Support the leadership team to ensure value for money for all practice expenditure
• Support the leadership team to negotiate with the CCG, along with GP PMS lead, the practices annual budget

Human resources:

• Take responsibility for the management of all practice staff
• Undertake detailed workload analysis for all staff; manage workload; undertake skill-mix review; implement necessary change as necessary
• Forecast workforce needs; support the HR department to recruit for all practice staff
• Identify staff training needs; facilitate in-house training; identify appropriate external training
• Support HR to manage Practice disciplinaries and grievances
• Ensure appraisals are conducted for all staff
• Ensure sickness is recorded correctly in line with the company policy

Premises and equipment:

• Devise and maintain systems for ensuring adequate stocks of stationery, clinical and other supplies; review on a regular basis to maximise cash flow efficiency
• Organise maintenance schedules, plan long term replacement of major items of equipment
• Plan and monitor premises maintenance and cleaning services
• Ensure adequate premises security, test and review regularly
• Identify potential problems/hazards and implement risk management; ensure practice complies with Health and Safety legislation; disseminate practice policy to all users of the premises
• Take the lead for the practice on overseeing the lifecycle replacement work within the practice is completedproject management of equipment or premises upgrade; liaise with outside professionals as required; plan finances and timing

Information and Management Technology:

• Establish systems for the flow of patient records in the surgery and the integration of information into patient records
• Establish requirement for computer searches and reports; ensure completion and appropriate reporting mechanisms; review and undertake necessary action
• Review the consistency of all data entry eg READ codes; co-ordinate practice policy for clinical data entry
• Oversee all systems for data security and protection, including back-up; ensure compliance with current legislation
• Analyse and reconcile output of GP Links data; ensure timely production of quarterly reports; liaise with the HA as necessary
• Lead on IT crisis prevention; assess effectiveness of system and safety and security of data

Development

Willing to work to achieve qualifications if not currently held

Willing to consider and attend opportunities to grow the role

Undertake all required mandatory training and attend developmental sessions and clinical training as required

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, discipline
• Represent the Practice when required at wider PCNNC/ CCG/ Federation joint meetings for the improvement of health care for patients
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

• The post-holder should recognise the importance of effective communication within the team members, patients and carers also recognise peoples needs for alternative methods of communication and respond accordingly

• Contributing to service development and implementation of the service contract
• Contributing to the organisational development of the Practice by contributing to the development of ideas, strategies and policies which will promote efficiency and well-being of the practice
• Attending training events organised by ELM Alliance and other agencies, where appropriate
• Attending team meetings and other meetings as may be necessary

Generic Clauses for All Job Descriptions

To ensure own actions contribute to the maintenance of a quality service provision.

To be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post.

To participate in the organisations objective setting and appraisal process and to undertake any identified training and development related to the post.

To undertake statutory and mandatory training as deemed appropriate by ELM Alliance and the Care Quality Commission (CQC).

To develop and maintain effective working relationships with colleagues.

To adhere to all ELM Alliance policies and procedures.

You will be expected to carry out any other duties that may reasonably be requested of you, in line with your main duties, by your line manager or any of the Executive and Leadership Team

Person Specification

Qualifications

Essential

• Educated to good level of education (A level standard)
• Evidence of a commitment to continuing professional development

Desirable

• Finance or business management qualification

Experience

Essential

• Experience of and success in managing people
• Experience of working in and leading teams, promoting a strong team spirit and positive culture
• A solutions focused approach
• Financial management including small business/partnership accounts and spreadsheets
• Working with IT packages

Desirable

• Team management experience in NHS or similar

Skills & Abilities

Essential

• A solutions focused approach
• Ability to learn quickly
• Excellent communication both verbal and written
• Excellent interpersonal skills including good listening skills
• Delegation and empowerment of staff
• Good time management
• Negotiating and managing conflict
• Change management
• Networking and facilitation
• Leadership
• Self-motivated and confident able to work with minimal direction
• Adaptable and innovative
• Energy and drive
• Able to gain respect by example and leadership
• Trustworthy, honest, reliable, caring
• Hardworking and resourceful
• Flexible
• Considered, steady approach
• Diplomacy

Desirable

• Mentoring & Coaching

Qualifications

Essential

• Educated to good level of education (A level standard)
• Evidence of a commitment to continuing professional development

Desirable

• Finance or business management qualification

Experience

Essential

• Experience of and success in managing people
• Experience of working in and leading teams, promoting a strong team spirit and positive culture
• A solutions focused approach
• Financial management including small business/partnership accounts and spreadsheets
• Working with IT packages

Desirable

• Team management experience in NHS or similar

Skills & Abilities

Essential

• A solutions focused approach
• Ability to learn quickly
• Excellent communication both verbal and written
• Excellent interpersonal skills including good listening skills
• Delegation and empowerment of staff
• Good time management
• Negotiating and managing conflict
• Change management
• Networking and facilitation
• Leadership
• Self-motivated and confident able to work with minimal direction
• Adaptable and innovative
• Energy and drive
• Able to gain respect by example and leadership
• Trustworthy, honest, reliable, caring
• Hardworking and resourceful
• Flexible
• Considered, steady approach
• Diplomacy

Desirable

• Mentoring & Coaching

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

ELM Alliance LTD

Address

Redcar Primary Care Hospital

West Dyke Road

Redcar

Cleveland

TS10 4NW