NHS
Practice Receptionist Administrator
This job is now closed
Job Description
- Req#: A5873-25-0001?language=en&page=135&sort=publicationDateDesc
- Educated to GCSE level or equivalent
- GCSE Maths and English (C or above)
- Experience of working with the general public
- Experience of working with the Emis system
- Flexible
- Ability to work under pressure
- The ability to be empathetic in distressing and upsetting situations
- Educated to GCSE level or equivalent
- GCSE Maths and English (C or above)
- Experience of working with the general public
- Experience of working with the Emis system
- Flexible
- Ability to work under pressure
- The ability to be empathetic in distressing and upsetting situations
Job summary
As a receptionist working at Riverside Surgery you will be the first point of contact for the patients both on the phone and in the Practice.
You will be an integral part of the team, providing a wide range of reception and administrative duties whilst working closely with both the surgery team and external agencies.
Main duties of the job
You will be responsible for managing the practices appointment system, processing both telephone and in person requests and enquiries. You will answer incoming calls, directing patients to the appropriate services or clinicians.
The role will involve data entry including updating healthcare records, coding the clinical IT system, generating repeat prescriptions and registering new patients. The role also involves supporting the other administrative staff as well as the clinicians.
About us
We are a well established, small, friendly practice with a list size of 2500 patients. We pride ourselves on ensuring that our patients receive the highest level of care and service while providing them with a warm sense of assurance.
Date posted
15 April 2025
Pay scheme
Other
Salary
£13,968.24 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A5873-25-0001
Job locations
41-42 Balfour
Balfour
Tamworth
Staffordshire
B79 7BH
Job descriptionJob description
Job responsibilities
The following duties are the main responsibility of the receptionist however this list is not exhaustive and there may be times when you are asked to carry out other tasks depending on the current workload and staffing levels.
1. Processing incoming phone calls and dealing appropriately with patient queries and requests
2. Signposting patients to the most suitable service
3. Maintaining the practice booking system
4. Updating of patients health records including clinical filing and coding
5. Processing prescription requests
6. Maintain a tidy and organised reception area
7. Support other practice staff with general tasks and administrative duties
8. Complete the opening and closing of the Practice when required
Job responsibilities
The following duties are the main responsibility of the receptionist however this list is not exhaustive and there may be times when you are asked to carry out other tasks depending on the current workload and staffing levels.
1. Processing incoming phone calls and dealing appropriately with patient queries and requests
2. Signposting patients to the most suitable service
3. Maintaining the practice booking system
4. Updating of patients health records including clinical filing and coding
5. Processing prescription requests
6. Maintain a tidy and organised reception area
7. Support other practice staff with general tasks and administrative duties
8. Complete the opening and closing of the Practice when required
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Riverside Surgery
Address
41-42 Balfour
Balfour
Tamworth
Staffordshire
B79 7BH
Employer's website
https://www.riversidesurgerytamworth.co.uk/ (Opens in a new tab)
Employer details
Employer name
Riverside Surgery
Address
41-42 Balfour
Balfour
Tamworth
Staffordshire
B79 7BH
Employer's website
https://www.riversidesurgerytamworth.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.