There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we connect people to the places that matter most to them. Be part of a team that’s responsible for getting our millions of customers to even more destinations across our network. Our United Express team selects and manages our airline partners and ground handlers that carry the United Express name, ensuring a safe and profitable operation, and providing flights to smaller communities across the entire country.

Key Responsibilities:

Directly responsible for United Ground Express (UGE), a wholly owned subsidiary of United Airlines. Oversight of corporate infrastructure, operational strategies, and financial governance. Since 2015, UGE has grown to over 63 locations across the United States and to more than 5,500 employees. UGE delivers top-tier service providing customer service, station operations, ramp, baggage handling and cargo service for United and other airlines.

Hub Services

Oversight for managing the Passenger Assistance team at airport locations and delivering United’s flyer friendly service to our customers as well as ensuring compliance with all safety, quality, and compliance standards established by United Ground Express, United Airlines, and any regulatory authorities. Agents will perform a variety of duties within the airport, including:

• Wheelchair Services
• Curbside check-in
• Baggage Assistance
• Security duties as assigned.
• Escort unaccompanied minors.
• Queue line assistance.
• Dispatchers
• Administrative workers

Operations

• Directional Oversight to Stations, Operations Safety & Security, Performance Standards & Goals Vendor Relations – Contracts, Government & Regulatory Interface
• Responsible for ground handling of leaders and teams below the wing and above the wing depending on contracts at UGE stations.

Labor

• Responsible for contract negotiations with IAM
• Develops and maintains relationships with union leaders.
• Consults with United LR service level agreement on grievances, investigations, and discipline.
• Provides leadership and direction to UGE leadership.

Finance

• Direct oversight with Finance team in developing and leading departmental financial strategy, ensuring the accurate booking of financial data and for the creation of accurate budgets and forecasts to allow for informed decision making and accurate external financial guidance.
• Supports UGE Finance leadership through financial analysis to support decision making and labor negotiations optimizing the financial performance of the company.
• Ensures that UGE is following internal policies and procedures established by the corporate governance authorities.
• Oversees procurement of new and existing contracts and awards for UGE

Human Resources

• HR Policies and Procedures
• Compensation
• Benefits
• Performance Management
• Employee Relations & Field Support
• Recognition Programs
• Management & Administrative Recruiting
• Front line Recruiting
• Ethics & Compliance
• Affirmative Action Plans

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent experience
• 5 years in a managerial role with 8 years Operational Experience with major or regional air carrier, or ground handler
• Financial Acumen
• Interpersonal relationship skills
• Strong leadership skills including solid communication, visionary mindset, and ability to motivate and lead others.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.