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Principal IT Service Management Specialist (ServiceNow)


Pay$91000.00 - $153400.00 / year
LocationRiverwoods/Illinois
Employment typeFull-Time

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  • Job Description

      Req#: R43464
      Employer Industry: Digital Banking and Payments

      Why consider this job opportunity:
      - Salary up to $153,400.00
      - Additional incentives may be provided as part of a market-competitive total compensation package
      - Comprehensive benefits including Paid Parental Leave, Medical, Dental, Vision, and 401(k) Plan
      - Opportunity for career advancement and growth within a leading digital banking company
      - Supportive and inclusive workplace culture that values compliance and risk management
      - Flexibility to work remotely

      What to Expect (Job Responsibilities):
      - Develop road map, governance criteria, and overall goals for the Configuration Management program
      - Maintain accurate CMDB model libraries and ensure data integrity within the CMDB
      - Monitor and manage ServiceNow Discovery processes and credentials
      - Conduct audits of hardware and configuration items to maintain CMDB accuracy
      - Establish KRI/KPI and reporting related to the service and proactively seek service improvements

      What is Required (Qualifications):
      - Associate's Degree in Computer Science or related field
      - 6+ years of experience in IT Services or related
      - In lieu of a degree, 8+ years of experience in IT Services or related
      - Ability to operate office equipment and communicate effectively in verbal and written form
      - Ability to remain in a stationary position primarily indoors in an office setting

      How to Stand Out (Preferred Qualifications):
      - Bachelor's Degree in Computer Science or related field
      - 8+ years of experience in IT Services or related
      - ITIL Certification

      #DigitalBanking #ITServiceManagement #CareerOpportunity #CompetitivePay #RemoteWork

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

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