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Principal IT Service Management Specialist (ServiceNow)
Pay$91000.00 - $153400.00 / year
LocationRiverwoods/Illinois
Employment typeFull-Time
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Job Description
- Req#: R43464
Employer Industry: Digital Banking and Payments
Why consider this job opportunity:
- Salary up to $153,400.00
- Additional incentives may be provided as part of a market-competitive total compensation package
- Comprehensive benefits including Paid Parental Leave, Medical, Dental, Vision, and 401(k) Plan
- Opportunity for career advancement and growth within a leading digital banking company
- Supportive and inclusive workplace culture that values compliance and risk management
- Flexibility to work remotely
What to Expect (Job Responsibilities):
- Develop road map, governance criteria, and overall goals for the Configuration Management program
- Maintain accurate CMDB model libraries and ensure data integrity within the CMDB
- Monitor and manage ServiceNow Discovery processes and credentials
- Conduct audits of hardware and configuration items to maintain CMDB accuracy
- Establish KRI/KPI and reporting related to the service and proactively seek service improvements
What is Required (Qualifications):
- Associate's Degree in Computer Science or related field
- 6+ years of experience in IT Services or related
- In lieu of a degree, 8+ years of experience in IT Services or related
- Ability to operate office equipment and communicate effectively in verbal and written form
- Ability to remain in a stationary position primarily indoors in an office setting
How to Stand Out (Preferred Qualifications):
- Bachelor's Degree in Computer Science or related field
- 8+ years of experience in IT Services or related
- ITIL Certification
#DigitalBanking #ITServiceManagement #CareerOpportunity #CompetitivePay #RemoteWork
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