Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.

We are seeking passionate individuals with a strong drive to deliver delight to our clients.

The Gig:

• Review all incoming documentation and determine eligibility for coverage elections
• Process elections and enroll members in coverage
• Respond accurately and thoroughly to questions and document transaction detail accordingly
• Process COBRA, Direct Bill, Retiree and LOA enrollments, subsidies, etc. in a productivity and quality driven structure
• Comply with all IRS regulatory requirements regarding processing procedures and eligibility practices
• Must be a resourceful and creative problem solver. Ability to anticipate/identify areas of concern or risk.
• Take accountability for entire process from receipt of work to resolution and closure
• Work under general supervision following established procedures
• Ensures sensitive information remains confidential and adheres to company guidelines
• Regular attendance, punctuality, and schedule adherence are required
• Performs other duties as assigned

What you need to make the cut:

• Bachelor's degree or equivalent business experience
• Experience with COBRA Administration, Verification Services, LOA, Retiree Services, and Document Fulfillment a significant plus
• Can self-start and maintain a positive, upbeat attitude
• Keen attention to detail and high accuracy on processing information
• Dedication to providing exceptional customer service for both internal and external partners
• A thorough understanding and adherence to information confidentiality
• Flexibility - on this team, we roll up our sleeves and help out where help is needed and ability to adapt to change
• Proficiency in the use of Microsoft Office Products (especially Excel and Word) or similar products and ability to use Windows and Internet web-browsing applications
• Strong written and oral communications (email/phone)
• Competitive, team player who strives for excellence
• Proven customer service experience with excellent phone etiquette and communication skills
• Benefit Administration experience / life and health license a plus

The pay range for this position is $16.50 to $22.00 per hour (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

Internal applicants must be in good standing in their current roles and cannot be on a performance improvement plan.

Additionally, applicants must have been in their current roles a minimum of one year prior to moving into a new opportunity (Member Services & Client Services employees must have been in their roles a minimum of two full Annual Enrollments).

You will receive an auto-reply confirming that we've received your application, and you will hear from us again after we've reviewed your application and assessed whether or not to move you forward in our recruiting process.

If you do decide to apply, please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. We will respect that effort by thoughtfully reviewing every single complete application and we are truly grateful for your interest.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

The Businessolver Way...

Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game - and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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