Centrica are going through an exciting period of change. We’re evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply, and affordably. We truly believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of.

An opportunity to play your part - The Category Specialist for outsourcing (contact centres) is responsible for collaborating with the Category Manager, internal corporate stakeholders, and external suppliers to establish and implement the most effective commercial and contractual structure for our outsourced contact centre operations in India, South Africa, the UK, and potentially in additional regions.

The Day to day

• Collaborate with internal business stakeholders to gain insights into activities and plans, encompassing new business needs, strategic objectives, emerging risks, and expiring supplier contracts.
• Perform supplier profiling and market research, which may involve visiting suppliers.
• Conduct data analysis and profiling, focusing on supplier spending, costs, full-time equivalent (FTE) profiles, and performance metrics.
• Work with the Senior Category Manager to implement risk management measures.
• Maintain the contract database, generate reports, and ensure compliance.
• Engage in basic commercial negotiations with suppliers regarding costs, contracts, and requirements.
• Provide support for the strategic development of category plans and related activities.
• Prepare and present contract extension requirements and handle minor supplier negotiations for the Procurement governance forum (PRB).
• Assist with commercial negotiations.
• Participate in basic contract drafting and negotiation, working in conjunction with Commercial Legal and specialist legal teams (training will be provided).
• Support Supplier Relationship Management (SRM) activities in accordance with the Centrica SRM framework.
• Collaborate with risk Subject Matter Expert (SME) teams to manage risks effectively.
• Foster collaboration across the Procurement Function to enhance the overall stakeholder.

What is in it for you

• Competitive salary and bonus potential.
• Employee Energy Allowance at 15% of the government price cap.
• Pension scheme.
• Company Funded Healthcare Plan.
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.