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Join John Lewis or Waitrose today

If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.

Job Summary:

Job Description:

Our purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

The Product Launch Specialist role is a hybrid one, with the expectation that Partners come into the London office on Wednesdays and other days when required. Please confirm you will be able to come into Pimlico, London.

At a glance:

• Salary range - The Partnership salary range for this role is set at £26,600 - £36,500

• Contract type - This position is a secondment and we have both a 6 months and 1 year secondment opportunity available

• Working pattern/flexible working - We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Product Launch team work 1 day a week in the office (Wednesdays) to connect and on a more ad-hoc basis to attend key meetings.

• Location - This role is based at our Pimlico Head Office campus. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role.

About the role:

We are recruiting Product Launch Specialists on a secondment basis. The successful candidates will be responsible for onboarding new products for John Lewis shops and E-commerce by requesting, uploading & validating accurate, complete and timely product data & digital assets ahead of stock arriving in the warehouse. You will work closely with suppliers and internal teams, to maximise the customer experience and to drive search, conversion and sales of John Lewis products. You will manage high volumes of data in our Product Information Management tool, to ensure that all new products are created and enriched to JL standards within SLAs.

You will work closely with:

• Product Launch Manager & other Product Launch Specialists

• 3rd parties (e.g. Suppliers, Clipper Group/iForce)

• Category Teams (Buyers & Merchandisers)

• Product Launch Operations matrix team (e.g.Asset Production Coordinator, Online Launch Executive)

• Product Data

• Supplier Operations

• Online Trade Team

• Trading Optimisation Specialists

Your key responsibilities:

• You will be accountable for the creation and collation of accurate product data and supplier provided digital assets that meet our launch requirements.

• You will take ownership of supplier compliance of ‘right first time’ data through supplier training and work closely with Product Launch colleagues to ensure that product information is to the required standard.

• You will be the point of contact for suppliers for all Product Set Up activities and drive compliance to ensure data is complete and accurate.

• You will escalate ongoing compliance issues as appropriate, building strong relationships across Product Launch Operations to support end to end improvements.

• You will be responsible for item creation of product data in a range of systems, populating rules based attributes, obtaining and populating any additional data required for SEL ticketing.

• You will be accountable for the critical path of product set up activities and take necessary action to avoid late launch.

• You will support the operation of any RPAs (Robotic Process Automations) which form part of the product set-up process.

What will you be doing?

Our Product Set up Specialists are part of a multi skilled team focused on the activities and processes critical to product launch. As a Product Set Up Specialist, your responsibilities will include but are not limited to:

• Setting products up in all relevant systems including creating customer facing tickets ready to be printed in our shops

• Ensuring suppliers are completing data on time and in full

• Working to a critical path to ensure products can launch as soon as they arrive in stock

• Collaborating with colleagues in Buying & Merchandising & Product Launch Operations to mitigate risk to our launch plans

• Working with suppliers to help them meet our launch requirements

Essential skills you’ll need:

• Experience with data entry in multiple systems

• Experience with Google Suite & Microsoft Office, specifically in Excel and comfortable with VLookups

• Ability to prioritise effectively

• Comfortable in a team and working with stakeholders

Desirable skills you’ll have:

• Experience of meeting KPIs and/or SLAs in an operational team

• Understanding of the product launch process in a retail business

• Ability to manage multiple tasks and work to tight deadlines

Next Steps:

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

• Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview (week commencing 16th September)

• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

• Thanks for your patience in the meantime and for showing an interest in joining JLP.

• We occasionally close vacancies early in the event we receive a high volume of applications. T herefore, we recommend you apply early

You can view a copy of the full job outline here

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At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.

Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.

We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. ? ?

We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.

Find out more about D&I in the Partnership here.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.