Employer Industry: Software Development and SaaS Solutions

Why consider this job opportunity:
- Salary up to $97,000 based on geographic location
- Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits included
- Opportunity for career advancement and growth within the organization
- Work with a collaborative and supportive team focused on innovation
- Chance to engage directly with developers and help them succeed with the product

What to Expect (Job Responsibilities):
- Proactively engage with trial and free users to assist with onboarding challenges and answer technical questions
- Identify high-potential trial users for transition to the Sales team for pipeline generation
- Monitor and analyze self-serve customer activity to identify growth and retention opportunities
- Collaborate with Support to address technical issues beyond your expertise
- Partner with Marketing and Product teams to enhance the trial and self-serve experience

What is Required (Qualifications):
- 2+ years of experience in a customer-facing, growth, onboarding, or technical support role
- Strong communication and problem-solving skills, with a proactive mindset
- Technical proficiency and understanding of software development practices
- Ability to work cross-functionally with Sales, Support, Product, and Marketing teams
- Comfort engaging with developers and engineers in a consultative manner

How to Stand Out (Preferred Qualifications):
- Experience working with developer-centric products (e.g., APIs, DevOps tools, CI/CD)
- Familiarity with Product-Led Growth (PLG), self-serve business models, or SaaS onboarding strategies

#SoftwareDevelopment #SaaS #CareerOpportunity #CompetitivePay #DeveloperEngagement

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