Checkout Experience Product Manager 1

The Product Manager 1 is a key member of the Nordstrom Product Management team, championing the customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality and programs for Nordstrom. Product Management at Nordstrom collaborates across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations to drive brand loyalty resulting in greater market share and improved financial performance. To accomplish this, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio, all while ensuring stakeholder alignment. As a Product Manager 1 within the Digital Customer Experience product team, you’ll play a critical role in executing our digital strategy across the Shopping Bag, Wish List and Checkout applications on Nordstrom.com and NordstromRack.com websites and iOS app.

A day in the life…

• Work with your manager to develop and communicate a clear product vision and strategy that is aligned with company goals and business priorities
• Measure and monitor key KPI performance for Shopping Bag, Wish List and Checkout and provide insights for continuous improvements and feature opportunities
• Prioritize features and develop quarterly priorities and annual backlog
• Collaborate with the Experience Design, User Research and Engineering teams to create meaningful digital experiences for our customers
• Write technical requirements and user stories
• Embed with the Engineering squad to drive development through day-to-day management of backlog, agile ceremonies and feature releases
• Develop a/b testing plan and run experiments to measure the success of customer optimizations
• Keep current with customer research, competitive landscape, technology platforms and Nordstrom ecosystem to identify improvement opportunities and build backlog

You own this if you have…

• 1+ years of product management experience or equivalent with technology or ecommerce company preferred
• Bachelor’s degree in Business, Math, Engineering, Computer Science, or equivalent experience
• Basic technical background and understanding of software development principles, including Agile development, and a/b testing methodologies
• Ability to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering and User Experience
• Strong verbal and written communication skills, including presenting to various levels within a matrixed organization
• Proficient in data analysis and performance metrics
• Strong critical thinking, analytical and problem-solving skills
• Outstanding organizational and time management skills