Employer Industry: Consumer Health Technology

Why consider this job opportunity:
- Competitive salary up to $168,000
- Equity packages offered
- Comprehensive health, dental, and vision insurance, along with mental health resources
- Generous paid time off policy, including 20 days of paid leave, 13 paid holidays, and 8 flexible wellness days
- Remote work opportunity with flexibility to work from various US locations
- Supportive and collaborative company culture that values employee well-being

What to Expect (Job Responsibilities):
- Own and drive the roadmap for customer support tooling to enhance efficiency and optimize experiences for CX agents and members
- Collaborate with the CX team and key stakeholders to prioritize needs and iterate on solutions
- Define and track KPIs to measure the impact of improvements over time
- Translate product strategy into detailed Jira tickets with clear requirements and acceptance criteria for developers
- Build a deep understanding of the employer’s technical architecture to enable sound decision-making for support tooling

What is Required (Qualifications):
- Minimum of 3 years of experience working with internal tools and customers
- Proven experience in driving customer support tooling and enhancing support experiences
- Strong background in collaborating effectively with cross-functional teams, preferably international
- Solid technical understanding or hands-on experience in software development and systems engineering
- Experience working across hardware and software to define requirements for support tooling

How to Stand Out (Preferred Qualifications):
- Passion for and knowledge of consumer health technology or wearable devices
- Experience at a direct-to-consumer (D2C) company

#ConsumerHealthTech #RemoteWork #CareerOpportunity #CompetitiveSalary #EmployeeWellbeing

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