Job Summary:

THE TEAM

The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and technology behind it, which enables fans to discover and buy the music, sports or arts and theater tickets they just can’t miss out on.

THE JOB

The Digital Ticket Movement Product Manager is a pivotal role in the development of Ticketmaster’s marketplace and digital ticketing strategy. This individual will have direct and shared ownership of fan facing products within the Ticketmaster ticket management platform with the goal of creating a seamless and user-friendly fan experience. This role involves building and maintaining relationships with key members of the Ticketmaster and Live Nation teams. Key areas of responsibility include communication, relationship management, requirements gathering and definition, and guiding initiatives through the product development lifecycle. The role requires someone who is comfortable operating at a fast pace, is detail oriented, drives for results, and is ready to help evolve our business and technology behind it to ensure a smooth digital ticket movement experience for fans preparing to attend their next event.

WHAT YOU WILL BE DOING

• Collaborate with product and engineering leadership to contribute to a strategic product roadmap definition

• Gather and prioritize user requirements, working closely with stakeholders, clients, and fans to ensure a comprehensive feature set

• Lead the end-to-end product development lifecycle, from concept to launch, by collaborating with cross-functional teams including engineering, design, and legal

• Leverage data analytics to make informed decisions, optimize features, and measure the success of the resale platform

• Clearly communicate product vision, goals, and updates to internal teams, clients, and external partners

• Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies

• Oversee testing and quality assurance efforts to ensure the fan to fan ticket movement functions are reliable, secure, and compliant

• Develop educational materials and resources to guide fans through the product flow and policies

• Plan and execute successful product launches, driving user adoption and engagement

• Collect feedback from users, stakeholders, and internal teams to iterate and improve the fan to fan ticket movement functions over time

• Collaborate with customer support, legal, and operations teams to ensure a smooth and effective ticket movement experience

• Ability to navigate working across time zones both in the US and across the globe as we continue to grow our product offering for fans worldwide

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 1+ years product management experience in consumer eCommerce, Saas, or related experience in technology-focused business

• Bachelor's degree or work equivalent

• Understanding of the ticketing, live event industry is a plus

• Experience using eCommerce best practices, iterative product development and end-to-end product delivery

• Proven experience in the development and maintenance of eCommerce transactional sites and supporting B2B tools, ideally within a high traffic environment

• Ability to develop a clear, justifiable roadmap for each of your areas of responsibility- including ability to identify and manage dependencies

• Excellent written and verbal communication skills

• Strong communication and stakeholder management skills, including experience in dealing with remove stakeholders and colleagues

• Product research and discovery skills including competitive analysis

• Experience with mobile web solutions, including responsive design is an added bonus

• Understand agile software development process

• Familiarity with agile processes such as Kanban, Scrum, and/or the Scaled Agile Framework (SAFe) a plus

YOU (BEHAVIOURAL SKILLS)

• Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems

• Proven ability to work independently and as part of a team within a highly collaborative environment

• Experience with deciphering business needs an converting requirements into clear, coherent specifications using user stories, user flows, acceptance criteria and any other supporting documentation

• Capable of managing multiple projects simultaneously and handling shifting priorities

• Demonstrated ability to understand and translate technical details into deliverables

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position in California is:

$96,000.00 USD - $120,000.00 USD

The expected compensation for this position in Colorado is:

$96,000.00 USD - $120,000.00 USD

The expected compensation for this position in New York City is:

$96,000.00 USD - $120,000.00 USD$96,000.00 USD - $120,000.00 USD

The expected compensation for this position in Washington is:

$96,000.00 USD - $120,000.00 USD

** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law, the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the New York Salary Transparency in Job Advertisements Law, and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California, Colorado, or New York City applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California, Colorado, New York City, or Washington or perform the position from California, Colorado, New York City, or Washington. Similar positions located outside of California, Colorado, New York City, or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA and the California, NYC, and Washington Laws, a potential new employee’s salary history will not be used in compensation decisions.