Job Description

JOB SCOPE:
The Product Manager for Dispatch & Routing will lead the development and implementation of AI-driven automation solutions to optimize routing efficiency and enhance service delivery.

JOB SUMMARY:
The Product Manager for Dispatch & Routing will define the product vision for AI-driven solutions, lead the development of intelligent routing algorithms, and automate dispatch workflows. Key responsibilities include collaborating with engineering teams, prioritizing impactful features, optimizing operations with real-time data, and ensuring stakeholder alignment.

REPORTS TO:
Head Of Product And Innovation

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Defines the product vision for AI-driven Dispatch & Routing, aligning it with the overall company strategy
• Leads the development of AI-powered automation solutions, including efforts to automate dispatch workflows, enhancing dispatch accuracy and reducing delays
• Collaborates with engineering teams and partners with stakeholders across departments to implement machine learning algorithms and ensure seamless integration of new technologies
• Integrates AI-based forecasting tools and implements AI models that analyze historical data to anticipate customer needs and forecast service demand
• Drives automation in the dispatch process by removing manual dependencies and introducing self-learning systems for real-time decision-making
• Prioritizes features that deliver high-impact results, improving service delivery speed, reducing operational costs, and increasing customer satisfaction
• Works closely with engineering, data science, and operations teams to bring AI and automation into daily dispatch processes
• Uses real-time performance data to adjust AI models and ensure that dispatch operations are constantly optimized
• Engages with stakeholders regularly to communicate progress on automation initiatives and ensure alignment with business goals

• Bachelors Degree
• 5-10 years of related experience
• Up to 25% travel
• 18 years of age or older

• Bachelors Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics
• 5+ Years of experience in product management
• Proven track record of driving digital transformation initiatives, particularly in the logistics, dispatch, or field service management domains
• Strong leadership skills with the ability to influence cross-functional teams and align stakeholders on strategic goals
• Ability to synthesize complex data into actionable product decisions and roadmap priorities
• Experience working with data visualization and AI tools such as Python, Excel, Tableau and ChatGPT

• Masters Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics preferred
• Experience with API based tools like the OpenAI Chat Completions tool

Years Experience

5 - 10 Years Experience

Travel Requirements

Moderate (15-30%)

Country

United States

Work-In City

San Francisco

Work-In State

California

Work-In Postal Code

REMOTE

Business

Transformco Corporate

Job Function

Product Development/Management

Employment Category

Regular, Full-time

Compensation Range

$175,000

Additional Compensation Explanation

N/A

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#Corporate

Company Brand

Sears Home Services

Location City

HOFFMAN ESTATES