This is a remote position.

Job Summary

We are seeking an experienced Product Owner to lead the Microsoft Dynamics CRM & Plex MES integration initiative, driving the product vision, roadmap, and backlog management. The ideal candidate will have expertise in CRM systems, manufacturing processes, and Agile methodologies, ensuring the successful alignment of business needs with technology solutions. They will work closely with stakeholders, developers, business analysts, and integration teams to deliver a seamless, high-value solution.

Key Responsibilities

Product Vision & Strategy

• Define and communicate the product vision, strategy, and roadmap for Microsoft Dynamics CRM and Plex MES integration.
  
• Align product development with business goals, customer needs, and manufacturing process improvements.
  
• Collaborate with executives, business leaders, and IT teams to ensure CRM and MES solutions drive operational efficiencies.
  

Backlog Management & Agile Execution

• Own and maintain the product backlog, prioritizing features, enhancements, and technical debt based on business value.
  
• Write user stories, acceptance criteria, and technical requirements to ensure clear development objectives.
  
• Work closely with Scrum teams, developers, and QA teams to ensure high-quality, iterative product releases.
  
• Participate in Agile ceremonies, including sprint planning, backlog grooming, daily stand-ups, and retrospectives.
  

Stakeholder Collaboration & Requirements Gathering

• Act as the bridge between business and technical teams, translating business needs into actionable technical requirements.
  
• Gather and analyze feedback from sales, customer service, supply chain, and manufacturing teams to refine product features.
  
• Work with business analysts and data analysts to ensure CRM and MES solutions provide actionable insights.
  

System Integration & Process Optimization

• Define requirements for CRM integration with Plex MES, Boomi, SAP, and other manufacturing platforms.
  
• Ensure smooth data flow, process automation, and enhanced customer engagement capabilities.
  
• Advocate for user experience (UX) improvements, ensuring ease of use and high adoption rates.
  

Performance Monitoring & Continuous Improvement

• Define and track KPIs and success metrics to measure system performance and business impact.
  
• Lead post-implementation reviews and drive continuous improvements based on user feedback.
  
• Ensure compliance with security, data governance, and industry best practices.
  

Required Skills & Qualification

• Bachelor's degree in Business Administration, Information Systems, or a related field (or 8+ years of experience in lieu of a degree).
  
• 5+ years of experience as a Product Owner, Business Analyst, or Product Manager in enterprise software development.
  
• Strong background in CRM, ERP/MES systems (i.e. Plex, SAP), and system integrations.
  
• Experience working in Agile environments, with proficiency in JIRA, Confluence, and backlog management.
  
• Ability to translate business needs into technical requirements, collaborating with developers and stakeholders.
  
• Strong understanding of manufacturing industry processes, sales automation, and customer lifecycle management.
  
• Excellent communication, stakeholder management, and critical thinking skills.
  

Preferred Qualifications

• Certified Scrum Product Owner (CSPO) or SAFe Product Owner certification.
  
• Integration experience with Microsoft Dynamics CRM (Customer Engagement) and Plex MES.
  
• Experience with Power Platform (Power BI, Power Automate, Power Apps).
  
• Background in API integrations, middleware solutions (Boomi), and data governance.
  
• Experience with Lean Manufacturing, Six Sigma, or digital transformation initiatives.
  
  

Why Join Us?

• Opportunity to work on cutting-edge CRM and manufacturing integration projects
  
• Competitive salary and benefits package.
  
• Collaborative and innovative workplace culture.