Product Owner (Executive Manager) – CommSec Customer & Digital Value Proposition

• You are a digital expert, passionate, innovative and a big thinker
• We are Australia’s leading online broker
• Together, we can empower more Australians to grow their wealth

See yourself in our team

CommSec is Australia’s leading online broker with over 20 years of experience in empowering more Australians to grow their wealth. CommSec offers a wide range of products and services – from investing in domestic and international shares, to exchange-traded options and margin lending – to meet the diverse needs of our customers along their investing journeys. We’re proud to have been awarded Money Magazine’s Best Feature-Packed Bank Online Broker, 16 years running, and are excited to continue delivering more value for our customers.

Within CommSec, the Digital and Customer Crew aims to deliver world-class, integrated digital experiences to delight our customers and offer them the tools they need to meet their investing goals. Reporting to the Crew Lead, the Executive Product Owner (EPO) will lead the Customer & Digital Value Proposition Squad. As a team, we’re constantly striving to be the best in digital, pushing the boundaries to provide an unrivalled, personalised customer experience.

Do work that matters

Lead as an owner

• Develop and execute our digital proposition with the aim of creating value for our customers through intuitive customer journeys, personalisation and seamless omnichannel experiences. Define desired outcomes, set a clear plan of action and accelerate delivery to meet business targets.

• Lead and develop a multidisciplinary squad comprised of experts from across the business (research analysts, data scientists, digital product managers and product designers) and technology. Create a psychologically safe, inclusive and high-performance culture through a style of leadership that supports delivery of outcomes from a diverse group of people.

• Contribute to the broader Digital and Customer Crew outcomes by playing a key leadership role to ensure our squads and teams are able to deliver at pace. You will be involved developing the Crew Memo, quarterly prioritisation, delivery planning and execution.

Sharpen your commercial acumen

• Develop a strong understanding of CommSec’s products and drivers of the business, both commercial and non-commercial. Stay abreast of external market trends (including economic, industry, competitor, consumer and technology) to inform CommSec’s response to opportunities and threats. Be active in the broader digital community and constantly keep up to date with modern digital innovations to hone your craft.

• Drawing from your strong native digital experience, passion for outstanding customer experience and ability to solve complex problems, constantly push the boundaries to help deliver outcomes that fundamentally shift the customer experience and unlock more value.

• Be accountable for effective risk management through continued monitoring of, and implementing improvements to, the end-to-end Crew risk and control environment. This includes data, privacy and fraud risk management through timely identification and rectification of issues to a high quality to prevent future instances of similar nature.

Engage and influence key stakeholders

• Build and foster strong relationships with stakeholders across CommSec’s value chain – from product developers to frontline teams, brand and marketing to risk and compliance professionals – in order to facilitate effective cross-business unit collaboration and efficient delivery of strategic initiatives.

• Effectively engage and influence the CommSec Leadership Team and senior stakeholders across the Bank to articulate and execute our strategy.

And your hard work will pay dividends, being able to tap into flexibility, great rewards and the ability to drive your own career growth, knowing you’ll have our support every step of the way.

We’re interested in hearing from people who:

• Are driven by passion for developing brilliant digital experiences that are used by large user communities.
• Are able to mentor, build and lead high performing teams whose individuals are able to contribute both individually and as a team player.
• Are constantly thinking outside the box and breaking boundaries to solve complex problems
• Have proven experience designing, developing and delivering robust and secure, native digital experiences.
• Have proven experience working in a fast paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing.
• Have exceptional communication and excellent stakeholder management skills, including relationship-building and influencing.
• Have a strong grasp of risk management concepts and a risk mindset – all CommBank employees are expected to proactively identify and understanding, openly discuss and act on current and emerging risks.
• Have 10+ years’ experience in the area.

Working with us

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.