Employer Industry: Telecommunications

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work profile with mobile work options
- Collaborative and inclusive workplace culture that values diversity
- Engage in innovative projects involving generative AI
- Work with cross-functional teams to enhance customer experience
- Commitment to employee wellness and professional development

What to Expect (Job Responsibilities):
- Lead research and design strategy for the virtual assistant customer experience
- Conduct end-to-end research projects to uncover insights about customers and frontline employees
- Guide project stakeholders in reframing questions into actionable research goals
- Collaborate with quantitative data teams and incorporate various data sources
- Deliver updates to leadership on the status of high-impact projects

What is Required (Qualifications):
- Proven experience in scoping and managing research engagements with cross-functional stakeholders
- Understanding of various research methods and their application in design processes
- Strong verbal and written communication, presentation, and facilitation skills
- Excellent change and project management credentials
- Interest in content creation and design, preferably for digital media

How to Stand Out (Preferred Qualifications):
- Base knowledge of UX principles and research methods
- Bilingualism in English and French is considered an asset
- Experience with digital media, layout, and graphic design

#Telecommunications #CustomerExperience #Research #ProjectManagement #Innovation #DiversityAndInclusion

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