Posting End Date:

January 12, 2024

Join John Lewis or Waitrose today

If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.

Job Summary:

Responsible for enabling and enhancing Partners knowledge in a number of products (usually within an assortment) to support the delivery of an excellent customer experience and the achievement of sales targets.

Job Description:

Duties & Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

At the John Lewis Partnership we pride ourselves in providing excellent customer service. We'll rely on you to arm our Partners with the product knowledge they'll need to hook the customer and bag that sale!

Enhancing knowledge, inventing ways of delivering training and offering more experiential shopping experiences is what you'll thrive on.

Job Requirements:
You'll be passionate about service and sales, showing desire and drive to continue to learn and develop, in order to better support your team.

Your engaging and adaptable style will achieve results through others by way of increased sales, greater customer satisfaction and high Partner advocacy. You will be expert in identifying learning styles and adapting your approach to suit individual Partners as much as in the assortment. You will be a key advocate for the customer in more complex assortments by understanding the end to end journey as well as having a deep understanding of the wider context in which the product(s) exists.

Desirable experience skills and qualifications:
- Customer facing selling or service environment.
- Passion for product assortment.
- IT literate.
- External supplier management.
- Experience within product assortment.

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 2 year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Pay Range:

£22,200.00 up to £27,200.00 Annual

Scheduled Weekly hours:

37.5

Worker Type:

Permanent Partner

Job Level:

Partnership Level 9

Hours of Work:

Varied hours of full and part time work (up to 37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.

Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.

We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. ? ?

We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.

Find out more about D&I in the Partnership here.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

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