Employer Industry: IT Support Services

Why consider this job opportunity:
- Fully remote position after a two-week onsite training period in Lower Manhattan
- Opportunity to work with a large IT Support Team program
- Collaborate with public sector and Fortune 500 companies on transformation consulting services
- Engage in a role that emphasizes exceptional customer service and technical support
- Work in a dynamic environment that values communication and teamwork

What to Expect (Job Responsibilities):
- Relay technical requirements between lane technicians, product specialists, supervisors, and system administrators
- Perform real-time data analytics to identify issues and issue alerts to key personnel
- Monitor email and phone communications to address reported issues with hardware and software
- Document and escalate complex problems to supervisors or technical staff as needed
- Provide remote support for Lane Technicians to ensure seamless system operations

What is Required (Qualifications):
- High school diploma or general education degree (GED) required
- Experience with at least one Help Desk System or equivalent help desk tracking software
- Basic proficiency in MS Office, particularly Excel, Word, and Teams
- Outstanding verbal and written communication skills
- Attention to detail in communications and monitoring production system requirements

How to Stand Out (Preferred Qualifications):
- Post high school education in a technical or analytical field
- Experience in a Help Desk or IT support role
- Familiarity with data analytics tools and methodologies
- Strong problem-solving skills and ability to identify trends in system performance

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