Employer Industry: Technology Solutions Provider

Why Consider this Job Opportunity:
- Competitive pay up to $55/hr
- Opportunity for career advancement and growth within the organization
- Comprehensive medical benefits
- 401(k) retirement plan
- Chance to work with cutting-edge technology solutions
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Build technical knowledge and expertise in the platform and developer-facing features and tools
- Manage ongoing training and change management with external vendors providing first support triage of inbound developer questions
- Troubleshoot and prioritize technical developer issues, and escalate to specialists when appropriate for further troubleshooting or debugging
- Facilitate a high-end customer experience related to support for developer-facing bugs and ensure all support SLAs are met
- Identify opportunities to optimize and automate workflows and support processes

What is Required (Qualifications):
- Experience in MR, 2D, UGC platform technologies
- Experience with troubleshooting and ticket escalation
- Experience translating technical concepts and solutions to non-technical audiences
- Experience managing vendor relationships, specifically outsourced customer or developer support teams
- Excellent written and verbal skills

How to Stand Out (Preferred Qualifications):
- Experience leading projects and implementing technical solutions

#TechnologySolutions #DeveloperSupport #CareerOpportunity #CompetitivePay #RemoteWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.