Employer Industry: IT Support Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote position after a two-week onsite training period
- Supportive and collaborative work environment
- Chance to work with a large IT Support Team program
- Competitive shift options available, including overnight shifts
- Opportunity to work with public sector and Fortune 500 companies

What to Expect (Job Responsibilities):
- Communicate technical requirements effectively between technicians, product specialists, and other stakeholders
- Perform real-time data analytics to identify issues and ensure timely resolution and documentation
- Monitor email and phone communications to address reported issues with various technologies
- Document and escalate complex problems to supervisors or technical staff as necessary
- Provide remote support to Lane Technicians to ensure seamless system operations

What is Required (Qualifications):
- Outstanding verbal and written communication skills
- Experience with at least one Help Desk System or equivalent help desk tracking software
- Basic proficiency in MS Office applications, particularly Excel, Word, and Teams
- High school diploma or GED required
- Attention to detail in communications and monitoring requirements for production systems

How to Stand Out (Preferred Qualifications):
- Post-high school education in a technical or analytical field
- Experience with data analytics and problem-solving in IT environments
- Familiarity with performance indicators and system maintenance recommendations

#ITSupport #HelpDesk #RemoteWork #CareerGrowth #DataAnalytics

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