Employer Industry: IT Support Services

Why consider this job opportunity:
- Fully remote position after a two-week training period in Lower Manhattan
- Opportunity to work overnight shifts with flexible scheduling
- Collaborate with a dedicated IT Support Team and contribute to service excellence
- Chance to enhance your analytical and communication skills in a dynamic environment
- Support public sector and Fortune 500 companies in their transformation journeys
- Be part of a growing team focused on delivering high-quality IT support services

What to Expect (Job Responsibilities):
- Provide exceptional verbal and written communication to relay technical requirements effectively
- Perform real-time data analytics to identify and resolve issues promptly
- Monitor and address reported issues related to hardware, software, and networking technologies
- Log and track calls, maintaining accurate history records and documentation
- Collaborate with various teams to ensure proper issue resolution and customer service

What is Required (Qualifications):
- High school diploma or GED required; post-secondary education in a technical or analytical field preferred
- Experience with Help Desk systems or equivalent help desk tracking software
- Proficiency in basic MS Office software, specifically Excel, Word, and Teams
- Strong attention to detail in communications and monitoring production system requirements
- Outstanding verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience in a technical or analytical role within IT support
- Familiarity with data analytics tools and techniques
- Previous experience in a customer service or help desk environment
- Knowledge of Key Performance Indicators (KPI) relevant to IT support services

#ITSupport #HelpDesk #RemoteWork #CustomerService #DataAnalytics

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