Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Markmonitor and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

As a Bluehost Cloud Support Specialist, your efforts will positively impact small to medium sized businesses and Agencies ability to grow & thrive. As a WordPress guru, you will consult with and assist our customers by utilizing your creativity, WordPress Knowledge, and customer service skills.

What you’ll do & how you’ll make your mark.

• You will be our resident WordPress expert!
• We take time to understand our customers goals and challenges, help with WordPress questions, make recommendations, and relay feedback to help improve our knowledge base articles and training material.
• Work through voice, chat, and ticket channels to help Bluehost Cloud customers with their WordPress / Hosting needs.
• Identify opportunities to develop new trainings, learning materials, and drive creation of VOCs to prioritize issue resolution for bugs and defects You will create a positive customer experience by walking Bluehost Cloud customers through plugins and themes.
• Your success within the role, not only allows you to help small to medium sized businesses and Agencies achieve their goals but also contribute to making Bluehost one of the continued leaders within our industry.

Who you are & what you’ll need to succeed.

• Must have a customer first attitude and want to empower others to deliver an unmatched WordPress experience.
• Knowledge in troubleshooting and resolving WordPress / Hosting issues.
• You have a strong desire to teach WordPress and web-based technologies.
• You enjoy interacting with customers over voice, chat and tickets.
• You like to use critical thinking skills to diagnose and solve problems.

The target compensation range for this position is $21-$25 per hour. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.

Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.