Employer Industry: Technology - AI Analytics

Why consider this job opportunity:
- Salary range: $75,000 - $85,000
- Tremendous opportunity for career growth within a dynamic startup environment
- Fully distributed company offering the flexibility to work from anywhere
- Generous health benefits and unlimited paid vacation
- Summer Fridays and monthly virtual team-building events
- Strong culture committed to values such as openness, honesty, and empathy

What to Expect (Job Responsibilities):
- Respond to client issues, troubleshoot, and escalate to the engineering team when necessary
- Facilitate communication between product, engineering, and customer success teams regarding live client issues
- Act as a product and use case expert, providing training and support to new users and internal team members
- Manage help articles and the knowledge base to optimize support documentation and processes
- Collaborate with sales and customer success teams to align product offerings with customer requirements

What is Required (Qualifications):
- Strong problem-solving skills and technical savvy
- Experience with root cause analysis and troubleshooting issues
- Ability to communicate bugs clearly to relevant stakeholders
- QA experience and knowledge of security and privacy best practices
- Experience managing B2B relationships and project management

How to Stand Out (Preferred Qualifications):
- Curiosity and fluency with AI and its incorporation into daily workflows
- Self-starter attitude with an interest in growth opportunities within a startup
- Experience coaching junior-level support staff on product knowledge and communication

#AIAnalytics #CustomerSupport #CareerGrowth #RemoteWork #InclusiveCulture

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