Employer Industry: Cloud-Based Software Solutions

Why consider this job opportunity:
- Competitive base salary plus variable compensation and equity
- Generous paid parental leave, including adoptive leave
- Comprehensive benefits package including generous Paid Time Off and tuition reimbursement
- Opportunities for personal growth and professional development supported by a community of talented professionals
- Open, collaborative environment where your background and contributions are valued
- Experience at a growing public company where you can make an impact and achieve your goals

What to Expect (Job Responsibilities):
- Investigate, triage, and resolve Tier II tickets that flow into the help desk queue
- Apply troubleshooting methods and document all actions taken
- Assist clients with questions regarding technical product and configuration issues
- Prepare detailed specifications for items requiring Tier III escalation and manage communication with clients
- Collaborate with Product, IT, Client Success, and Account Management teams on problem analysis and submit recommendations for resolution

What is Required (Qualifications):
- Degree in Computer Science, IT, Software Engineering, or relevant work experience in a technical support field
- Sharp troubleshooting and analytical abilities
- Great verbal and written communication skills
- Experience with SaaS (cloud-based) software deployments
- Strong Excel skills and deep knowledge of Windows OS and Microsoft Office Suite

How to Stand Out (Preferred Qualifications):
- Basic scripting and programming experience
- Understanding of functional programming concepts
- Ability to read and analyze application error logs
- Knowledge of help desk ticketing and workflows
- Ability to work independently

#CloudSoftware #TechnicalSupport #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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