Employer Industry: Media and Broadcasting

Why consider this job opportunity:
- Base salary up to $82,812
- Potential for transition from a temporary contractor position to a full-time role
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package upon full-time conversion, including retirement plan and health insurance
- Supportive and collaborative work environment with an open-door policy
- Chance to work with cutting-edge technology in the media industry

What to Expect (Job Responsibilities):
- Provide technical support to internal users of the Content Management System via phone, email, and ticketing system
- Troubleshoot user-reported issues, diagnose root causes, and identify solutions
- Document solutions and frequently asked questions to build a robust internal knowledge base
- Attend daily standup meetings with Engineering and provide feedback on new items to triage
- Take on-call shifts from 5:00 PM to 5:00 AM on a rotational basis

What is Required (Qualifications):
- At least 2 years of experience in a technical support role, preferably with software-related products
- Strong understanding of web technologies and content management systems
- Excellent problem-solving and analytical skills
- Outstanding communication and interpersonal skills
- Familiarity with ticketing systems and support tools

How to Stand Out (Preferred Qualifications):
- Experience supporting software used in the media or news industry
- Knowledge of web development languages such as HTML, CSS, and JavaScript
- Understanding of database management systems
- Experience with tools including Jira, Confluence, and Google Analytics

#Media #TechnicalSupport #CareerOpportunity #CompetitivePay #TeamPlayer

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