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Product Support Specialist


Pay$115000.00 - $130000.00 / year
LocationSan Francisco/California
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 4064339008
      Employer Industry: Artificial Intelligence

      Why Consider this Job Opportunity:
      - Salary up to $130,000
      - Opportunity for career advancement and growth within the organization
      - Hybrid work policy allowing for flexibility in office attendance
      - Sponsorship for US visas available
      - Competitive compensation package including salary, equity, and benefits
      - Commitment to diversity and inclusion in the workplace

      What to Expect (Job Responsibilities):
      - Become an expert in all Anthropic products
      - Respond to user support cases in a high-volume environment
      - Communicate clearly and empathetically with a wide range of user personas
      - Partner with internal stakeholders to diagnose and resolve user issues
      - Provide suggestions for improving user satisfaction and support processes

      What is Required (Qualifications):
      - 2+ years of experience with high-volume product support
      - Ability to thrive in fast-paced, reactive situations
      - Strong user empathy and communication skills
      - Proficiency in working in a technical environment
      - Interest in Anthropic's products

      How to Stand Out (Preferred Qualifications):
      - Experience contributing to the foundations of a support team
      - Proficiency in technical environments and Anthropic's products

      #ArtificialIntelligence #ProductSupport #CareerOpportunity #CompetitivePay #DiversityandInclusion

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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