Program Manager
Puerto Rico(Remote) /
Professional Services – Implementation Services /
Full Time
/ Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do
here.
Program Managers are responsible for managing the day-to-day aspects of complex client implementations that span multiple delivery teams. This position works alongside the broader Implementation Services team to balance project scope, schedule, deliverables, risk and client satisfaction. Additionally, the role is responsible for supporting the Granicus GXC/Platform Delivery process improvements in conjunction with maximizing utilization of all project delivery resources.
What your impact will look like:
- Directly ensure quality of project deliverables including strategies, messaging, reporting and presentations for all client projects.
- Work directly with IS leadership to scope services into platform project proposals.
- Lead project team members through internal and external meetings to ensure a cohesive “One Granicus” shared delivery approach.
- Understand and track project metrics to maintain project profitability according to guidance from leadership.
- Partner across IS delivery teams to improve efficiency of cross-functional and complex product implementations.
- Advocate and evangelize "best practices" to ensure project team is providing long term success and value for Granicus clients.
- Support team members and other department resources to manage the scope, timeline, escalations and delivery of projects.
- Represent Granicus in speaking roles, panel participation and conferences as needed.
- Ensure projects meet client defines outcomes and solve core challenges around digital transformation.
- Assist in escalations, mitigate risk and ensure project success at all times.
- Comply with time management and tracking requirements consistently with little oversight
- Navigate project resource requirements with delivery team leadership including resource allocation/assignment and pipeline forecasting.
You will love this job if you have:
- Passion for public sector success and team building
- Proven history managing multiple large & complex projects in SaaS environment
- Sharp attention to detail and accuracy – forward thinking in both execution and forecasting
- Passion for coaching team members in a fast-paced dynamic environment
- Superior problem solving skills both technical and relationship based
- Ability to manage many project work-streams and forecast what may be ahead
- Excellent presentation skills including written and verbal communication
- Comfort navigating undefined or unclear processes across multiple delivery teams and stakeholders
- Ability to glean positives out of difficult situations to ensure forward progress