Date Posted: 01/12/2024
Req ID: 35633
Faculty/Division: UofT Scarborough
Department: UTSC:Management Co-Op Programs
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00051819

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimitedpotential. Join us on our journey.

UTSC Management is a world leader in providing undergraduate business education that is heavily influenced by experiential learning and internationalization. The goal of our management program is to create opportunities for our students to learn and experience leadership by applying the latest management theory to real-world problems both inside and outside the classroom. In addition, Management is currently expanding its portfolio to include research-based andprofessional-based Master’s programs. Our co-op staff plays a key role in fulfilling this mission and in contributing to a positive departmental culture. In the Co-op Program in Management, we believe in our students.

Through experiential learning, we know that each student has the ability to achieve their individual goals. Through excellent service, flexibility, and innovative programming, we provide the environment students need to turn their abilities into productive, exciting opportunities. We also value our partnerships. We build lasting relationships with outstanding employers, alumni, and faculty to prepare students to be proactive contributing members of the business community. We work one-on-one with employers to understand their needs and exceed their expectations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

We seek a highly motivated and detail-oriented individual to join our team as a Program Manager, Co-op Operations. Under the supervision of the Assistant Director, Management Co-op, you will be pivotal in supporting and enhancing the cooperative program operations processes by setting operational goals and objectives and developing effective strategies to actualize objectives.

As the Program Manager, Co-op Operations, you will oversee the day-to-day activities of the operations team workflow which includes directing a small group of staff-appointed team members and assigning tasks and responsibilities. You will ensure that all operational activities related to co-op as well as the co-op job recruitment cycle for employers are performed in compliance with established policies, procedures, and standards to maintain quality and consistency in our operations. Additionally, you will track and report on key performance indicators, resource utilization and other valuable metrics that will inform future improvements that aim to enhance service delivery to our students.


Your responsibilities will include:

• Leading project and/or program initiatives by analyzing processes and recommending changesfor more efficient coordination of operations
• Advising on the creation of efficiencies for business processes and productivity as well as the cost, feasibility and impact of different implementation solutions
• Planning and implementing project phases by developing charter, scope, resources and schedule for projects
• Fostering and maintaining positive relationships with senior management to gain approval for strategies and plans
• Developing and maintaining quality control procedures and standards for key data documented in the database systems
• Developing and editing standard operating procedures
• Liaising with vendors to coordinate services and resolve issues as well as coordinating vendor selection and negotiation processes for RFP
• Providing advice to departments and staff on admissions requirements

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Six to seven years of progressive and related program or project management experience with a focus on operations and process improvements
• Experience working in co-op or work-integrated learning program setting required
• Supervisory or team lead experience with ability to lead operational workflows and process improvements
• Experience with CSM (Symplicity), ROSI, Degree Explorer or similar information systems and/or databases with the ability to develop and maintain quality control procedures and standards for key data recorded in these systems
• Strong project management skills with experience in planning and implementing project phases, including developing project charters, scopes, metrics, resources and schedules
• Proficient technical skills, including Microsoft 365 (Word, Excel, PowerPoint, MS Teams, SharePoint, OneDrive, etc.) as well as Adobe Acrobat Pro
• Strong organizational and time management skills with the ability to adjust to changing priorities and manage multifaceted, concurrent projects and tasks
• Excellent oral and written communication skills with the ability to facilitate consultations, presentations, and workshops and build stakeholder relationships
• Creative, self-directed, innovative, and results-oriented
• Ability to work collaboratively in a team environment to achieve department goals and also work independently to meet tight deadlines with minimal supervision
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):

• Experience with MS Project, Salesforce, Orbis, and HubSpot is considered an asset

To be successful in this role you will be:

• Adaptable
• Communicator
• Motivated self-learner
• Problem solver

Notes:

• This is a TERM opportunity from January 2024 - March 2025
• Please include your cover letter along with your resume when applying
• A copy of the full job description is available upon request from the UTSC HR Office.

Closing Date: 01/22/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 15 -- $93,752 with an annual step progression to a maximum of $119,892. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.