Employer Industry: Information Technology Services

Why consider this job opportunity:
- Competitive salary and benefits package
- Opportunity for career advancement and growth within the organization
- Remote work flexibility
- Comprehensive medical and dental insurance
- Paid time off and holidays
- Employee development and training programs available

What to Expect (Job Responsibilities):
- Manage IT service delivery and program oversight for federal and state clients
- Collaborate with team members and clients to ensure effective communication and project execution
- Prioritize and balance multiple competing priorities in a fast-paced environment
- Utilize problem-solving skills to address client needs and improve service delivery
- Respond to team and client requests through various communication platforms during business hours

What is Required (Qualifications):
- Proven experience in program management, IT service delivery, and project oversight
- Certifications: PMP, ITIL Foundations, JIRA
- Strong written and verbal communication skills
- Highly organized with the ability to manage competing priorities
- Excellent judgment and creative problem-solving abilities

How to Stand Out (Preferred Qualifications):
- Previous experience in a federal or state government IT environment
- Familiarity with agile project management methodologies
- Strong collaboration skills with the ability to work effectively in a team setting
- Experience with client relationship management
- Knowledge of current IT trends and technologies

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