The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $54,400.00 - $81,600.00

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Job Profile Summary :

Student learning is the primary responsibility of WGU faculty. First-Time Full-Time Program Mentors have specialized program content and career expertise , which they use to coach and guide students who are attending college for the first time, or with no prior college credits. First-Time Full-Time Program Mentors support all undergraduate programs in the School of Business and are assigned a group of undergraduate s tuden ts for which they are accountable for their students’ academic progress and success. First-Time Full-Time Program Mentors are responsive to learner needs and vary the type, length, method, and intensity of support best matched to the learner’s pace, strengths, and goals through a proactive mentoring approach . Additionally, First-Time Full-Time Program Mentors are experts in the WGU model and services, develop ing and deepen ing students’ lifelong learning skills. They are organized and show exemplary written and verbal communication skills.

Compensation Expectations:

This role is paid as biweekly salary. The salary compensation is intended to cover all hours worked each week. This role is not eligible for overtime pay.

Essential Function s and Responsibilities :

Acts as a steward for carrying out WGU’s mission and strategic vision.
The First-Time Full-Time Program Mentor must demonstrate a high level of commitment to student success as evidenced in goal setting, student outcomes, and student notes. Student success, by MSS standards, includes identifying urgent student need as displayed by LCD and Caseload tools as well as notes and documentation for each student, responding to emails and phone calls in a timely manner , and overall attention to urgent student need.
Offers direct, comprehensive support, coaching, and guidance to a load of assigned students.
Provides WGU and program level expertise to students and maintains that expertise through ongoing development activities.

Fosters student learning through innovative and motivational teaching and coaching practices.
Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
Maintains a consistent, student-friendly schedule with a selection of outside hours to accommodate various student needs.
Monitors the progress of assigned students and offers proactive support and outreach to those students.
Employs Social Emotional Learning skills to strengthen student persistence through the program.
Uses technology-based teaching and communication platforms to aid students in their academic progress.
Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
Consistently exhibits WGU Leadership Principles.
Maintains knowledge within assigned college.
Performs other related duties as assigned.

Knowledge , Skill and Abilities :

Well organized - conscientious and thorough with detail.
Must demonstrate technological competency : Data entry, email, calendar, word processing, and database programs.
Extraordinary customer service and communication skills.
Strong interpersonal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.
Well versed in emotional intelligence and Social Emotional Learning.

Competencies:

Organizational or Student Impact:
- Accountable for decisions that impact individual students .
- Creates or facilitates learning experiences that support students ‘attainment of knowledge and skills.
- With specific guidance from senior faculty and program leaders, acts independently in executing teaching practice .
Problem Solving & Decision Making:
- Works on diverse matters of limited complexity .
- Able to explore new strategies to motivate students and implement effectively.
- This position r eceives general direction from their immediate supervisor or manager .
- Able to effectively utilize resources to address student concerns and inquiries .
- Supports student needs to help them achieve course or program outcomes at the individual student level .
- Individual follows university and department established policies and best practices.
Communication & Influence:
- Proactively c ommunicates with students as appropriate to support student questions and needs.
- This role communicates with fellow faculty members as appropriate within and outside of the department.
- Expected to provide feedback regarding discipline and practice leadership.
- Collaborate with peers and colleagues to enhance student experience.
Leadership & Talent Management
- Considered a contributing and collegial team member.
- Individual adheres to learning and operational quality guidance and instructions.
- Supports initiatives within the area of specialty .
- Displays a positive attitude toward change and supports change management practices.
- Intellectual curiosity and a demonstrated interest in using professional development to apply to role .

Job Qualifications

Minimum Qualifications:

Masters or Advanced degree in Business, Education , or a related field .
Minimum 3 years of relevant professional experience .
Demonstrated ability to work with diverse learner profiles .
Ability to work a student-friendly schedule (evenings/weekends).

Department Specific Minimum Qualifications:

State and/or federal legislative requirements and/or college accreditation requirements may apply to maintain the necessary credentialing for this role.
Separate qualifications and/or licensure may be required for some degree programs.

Preferred Qualifications:

Strong experience with distance education and distance learning students is preferred.
Coaching certification (ICF ACC/PCC/MCC or similar).
SEL or Emotional Intelligence certification.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

· Works primarily from home within the continental United States and is available to travel to meetings as required.

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

Program Mentor (Supporting First Time/Full Time Students)

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