Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$72,173.41 - $108,261.31 Annual

Department:

Department of County Management (DCM)

Job Type:

Regular Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

We are hiring to fill more than one Program Supervisor!

This recruitment will remain open until filled with a first review date of applications on Wednesday, April 26th, 2023. Candidates are encouraged to apply without delay.

ABOUT THE POSITION

Are you passionate about leadership and coaching for the success of front line team members in order to provide excellent customer service? Can you bring passion to the work of applying more equitable and innovative customer solutions while supporting and mentoring your team? Are you looking for an opportunity to be a part of a progressive leadership team that is focused on successful outcomes and serving the public with integrity.

If so, then you are invited to learn more about this exciting and challenging role.

Your Next Challenge:

As a Program Supervisor in the Customer Relations unit in the Division of Assessment, Recording, and Taxation (DART) you will…

This is not intended to be an all-inclusive list of responsibilities or job description

• Serve the front line of the Clerk Functions, Passport Services, or Property Tax & Ownership unit, supervising the daily activities of a team, providing team encouragement and support staff in resolving technical and complex customer issues.

• Evaluate team operations and outcomes in order to assist in the development of quality improvement projects.

• Provide daily staff training, keep staff current on statutes, ordinances, and media activity that generate inquiry

• Provide direct customer service to the public in person, by phone and in writing through chat and email, as it pertains to the services provided, as well as assessment, taxation, and appraisal records and explaining policy, procedures, Oregon Revised Statutes, Oregon Administrative Rules, and/or county ordinances.

• Oversee the mandated function of one of the respective teams : recording, issuing marriage licenses and domestic partnerships, and the Board of Property Tax Appeals (BoPTA) program; property tax payments, ownership transfers; issuance of passports, photos, and employee photo ID , responding to all related inquiries from public officials, FBI, Department of State, state administrators, directors and community customers.

• Daily Reconciliation of collected revenue; recount and manage cash drawers when there are discrepancies

• Monitor call volume, forecast staffing demands, resources needs, and customer traffic to ensure coverage

• Manage staff schedules, time and attendance, and work performance, both remote and in office

• Assure that mandatory deadlines and quality standards are met.

• Assist in the budget process; maintain and produces budget reports, and oversee the review of expenditures and preparation of operating budget

• Collaborate with DART supervisors, management, and colleagues around the county

Ideal Attributes:

• Ability to critically think and use discretion in all communication and actions

• Demonstrate a drive to mentor and support others

• Keen interest in quality improvement

• Strong drive for excellent customer service

• Strong drive to become an expert in the important pieces of the business lines

• Flexibility to adapt and work with various job functions

• Demonstrate a strong commitment to providing an inclusive and equitable experience to a diverse customer population and those you work with.

• Collaborative spirit that brings people together

WHO WE ARE AND WHAT WE DO:

This position will be a part of the Division of Assessment, Taxation and Recording (DART), within the Department of County Management (DCM). In the DCM, the public service we carry out is essential to the operation of Multnomah County as a government, as well as an employer. DART strives to ensure the stability and quality of life for our community by providing local government with the revenues necessary to fund essential services. We pride ourselves on providing reliable, responsive, personal service to the public and our co-workers. As a team, we are committed to being good stewards of public resources while creating a safe and inclusive environment for employees, customers, and the communities we serve.

“The primary role of DART staff members is to carry out the functions of the Assessor’s Office in a manner that is friendly, respectful, resourceful and willing in order to create an environment of safety, trust and belonging for all.”

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .

Minimum Qualifications/Transferable Skills*:

• Bachelor’s degree. Experience may substitute for a degree.

• 3 years of leadership experience in customer service, assessment & taxation, or a government environment that demonstrates the ability to perform the duties of the position.

• Ability to pass a background check, including fingerprinting

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience in a clerk and/or assessor's office

• Experience supervising in a union environment

• Experience working with legal documents and/or complex processes

• Experience with process improvement

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION:

The Application Packet: Your completed application must include the following items.

1. A completed online application

2. A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities

3. A Cover Letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Internal Applicants: Internal applicants must apply in Workday. Internal applicants who apply via the external site will not be considered.

• Navigate to your profile in Workday (see: employee launch guide ) and to the “Career” section of your profile.

• To complete an application, be sure to complete all sections of your career profile: include Job History, Education, Skills, Languages, Certifications, etc.

• Please note that you will only be able to submit one application (duplicate or revised applications will not be accepted).

• After you have submitted your application, please check your Workday inbox and complete the Veterans’ Preference Questionnaire prior to the application deadline. Your application is not complete until you do this step.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this recruitment. Review our veterans’ preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review, phone screen, and/or send out additional supplemental questions to identify those highest qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

ADDITIONAL INFORMATION:

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

What we bring to you:

• We pride ourselves in creating safe and inclusive workplaces for all employees.

• Benefits offered are competitive and extensive

• Paid time off and sick time reflects a commitment to work-life-balance

• At Multnomah county, cost of living adjustments and merit is considered on an annual basis

Pay Equity: When setting pay, we consider an applicant’s education, experience, seniority, training, and/or tenure in relation to other employees performing a similar level of work.

Type of Position: This is a salary, non-represented position that is not eligible for overtime.

Location: Multnomah Building: 501 SE Hawthorne Blvd, Portland, OR 97214

Schedule: Monday - Friday

• There may be some flexibility with start and end times.

• This position is approved to be hybrid (remote & onsite). Due to the nature of this work, it will require on average 3-days a week onsite.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Sita Khalsa

Email:

sita.khalsa@multco.us

Phone:

+1 (503) 3075525

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9361 - Program Supervisor