To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

You may qualify based on your experience and/or education as described below:

To qualify for this position at the GS-4 level, you must meet one of the following:

General Experience: Applicants must have one year of general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR,

• Substitution of Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed 2 years of education above high school level in any field. (Copy of Education Transcript is Required) OR,
• Combination of Experience and Education: Applicants may also combine education and experience to qualify at this level. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.. (Copy of Education Transcript is Required)

To qualify for this position at the GS-5 level, you must meet one of the following:

Specialized Experience: Applicants must possess one (1) full year of experience equivalent to the GS-4 level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. In this particular position, examples of specialized experience include: Answering phones and responding to customer inquiries; Providing clerical and/or administration support in a medical center or hospital; Transporting and escorting patients to clinics; Pushing wheelchairs, gurneys and other medical equipment; Lifting patients. OR,

• Substitution of Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a 4 year course of study above high school leading to a Bachelor's degree with courses related to the occupation. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business or technical school. OR,
• Combination of Experience and Education: Applicants may also combine education and experience to qualify at this level. You must have a combination of the required experience and education. Education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (Transcript required).

***The incumbent must possess and maintain a current, valid state driver's license.***

You will be rated on the following Competencies for this position:

• Customer Service (Clerical/Technical)
• Interpersonal Skills
• Leadership
• Organizational Stewardship

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The incumbent is required to stand and walk for prolonged periods of time and sitting at computer for long periods of time. The work is primarily physical with requires standing, walking bending, lifting, kneeling, and pushing wheelchairs, transport chairs, gurneys, stretchers, medical beds, and other medical equipment. The work requires above average agility and dexterity. The work requires heavy lifting of equipment or patients. The incumbent must be able to operate a vehicle in a sitting position for prolonged periods of time in extreme weather conditions.

Work Environment: Work is performed in a medical center responsible for treating patients with a wide variety of medical problems: psychiatric diagnoses. Work is performed in an outdoor setting in a wide variety of environmental conditions and in an indoor setting. The incumbent may be exposed to communicable diseases. Safety precautions are sometimes necessary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.