Amendment #1 06/16/2023 Added line in the introduction.

Job ID: 38245

• Job Category: Administrative
• Division & Section: Economic Development & Culture, EDC Entertainment Industries
• Work Location: Toronto Tourist Information Centre, 65 Front St. West – Union Station, Toronto, ON
• Job Type & Duration: Part-Time, Temporary Vacancy, 3 Months
• Hourly Rate: $18.75-$20.56
• Shift Information: Monday to Sunday, Up to 35 Hours Per Week
• Affiliation: L79 Unit B PT
• Number of Positions Open: 1
• Posting Period: 16-Jun-2023 to 23-Jun-2023

Please Note: The applicant pool from this job posting may be used for similar summer job opportunities in various divisions.

This position is part of the Government of Ontario’s Summer Employment Opportunities Program known as the 2023 Summer Experience Program.

The City’s Tourism Services team is recruiting enthusiastic, friendly, outgoing students returning to school in the fall 2023 for the information booths at busy tourist areas and major events in the summer of 2023. The Tourism Services team promotes places to visit and things to do in Toronto year round by engaging and informing both visitors and residents. We are seeking individuals with a knowledge of Toronto and a passion to be part of our promotional team.

Major Responsibilities:

• Provides information, documents requests/findings for information and directs inquiries to appropriate staff to answer questions/handle requests.
• Travels to various locations and/or attends special events with staff to distribute and provide information and answer general questions.
• Assists with packing, delivering, setting up displays, equipment, supplies, etc.
• Assists with collecting data and assembling information packages for various projects/assignments/operations.
• Assists with various divisional programs and office functions.
• Locates, searches, records, photographs, inputs data, field notes, sketches, etc.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Currently enrolled in or a recent graduate of a post-secondary program in a discipline pertinent to the job function (e.g. hospitality, business, marketing, tourism or other relevant field).
2. Experience engaging with the public and providing front-line customer service in a marketing or tourism related position or as a promotional representative.

You must also have:

• Strong overall knowledge of the city of Toronto including its tourist attractions, cultural institutions and entertainment offerings, neighbourhoods and shopping districts, festivals and events, public transit system and major roads.
• Ability to provide directions by reading and utilizing a map.
• Ability to use technology and computer software such as Microsoft Office Suite and the ability to research information.
• Outgoing personality and ability to engage the public.
• Ability to work independently and cooperatively within a team setting.
• Ability to lift/move boxes of brochures up to 50 LBS.
• Strong interpersonal skills with the ability to communicate effectively.
• Ability to communicate in multiple languages would be an asset.
• Certification in Standard First Aid/ CPR Level C would be an asset.
• Flexibility to work day, Saturday shifts and holidays.
• May be required to work up to four shifts per week, including Saturday and holidays.

Please Note: This position may require travel within the city, the ability to lift heavy objects, walk and stand for long periods of time and work in various outdoor work / weather environments (i.e. heat, sun, rain, etc.).

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Note: The applicant pool from this job posting may be used for similar summer job opportunities in various divisions.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.