Summary

Coldwell Banker Realty has been the #1 residential real estate brokerage in America for over 20 years! We are looking for a full-time Photography Lead to join the company’s team to help deliver on one the most successful programs ever at Coldwell Banker.

We value diversity and are seeking a talented, experienced pool of candidates with different perspectives and backgrounds, as well as those looking to be part of a hard-working team that loves what they do. So, if you’ve been searching for a diverse and inclusive environment where you can work with one of real estate’s best companies, be part of fun and fast-paced team where you’ll learn a lot and be supported, be an exemplary people leader, be your best true self, produce excellent work that sets Coldwell Banker agents apart and be the hero on a daily basis, look no further! We value candidates who are passionate about leadership, customer service, extremely organized, obsessive about detail and marketing-minded.

Coldwell Banker Realty is part of Anywhere’s Brokerage Group, the nation’s largest residential real estate brokerage firm. Brokerage Group owns and operates companies in more than 50 of the 100 largest metropolitan areas in the United States, with more than 675 offices, 56,000 independent sales associates and 4,700 employees. Brokerage Group is the subsidiary of Anywhere Real Estate Inc. that operates all company-owned real estate brokerage offices under Anywhere’s Coldwell Banker ® , Coldwell Banker Commercial ® , Sotheby’s International Realty® , and ZipRealty® brands, as well as powerful regional and local brands, The Corcoran Group ® and Citi Habitats .
We are seeking a full-time, remotely based Photography Lead to support Coldwell Banker’s Listing Concierge program. This position is responsible for management of the photography portion of the company’s Listing Concierge program, which includes 90+ photography partners/vendors throughout the United States. Position is responsible for managing the photography sector of the company’s program, including maintaining professional relationships with several national photography vendors, ensuring that photography customer service issues are handled in a timely and professional fashion. This position also requires the individual to act as a liaison between the sales associate and various vendor partners. The Listing Concierge program is responsible for ensuring timely and accurate processing of orders with a primary focus on exceptional customer service. The Design Concierge program is responsible for creating custom branding for the company’s real estate agents.

Essential Duties & Responsibilities include, but are not limited to, the following. Other duties may be assigned.

• Listing Concierge photography program management responsibilities:

  • Helps oversee and manage Listing Concierge photography budgeting.

  • Provides customer service support to sales associates when photography issues are escalated.

  • Vendor zip code and profile management within the Listing Concierge application.

  • Maintains healthy relationships and open lines of communication with 90+ third-party photography partner vendors.

  • Communicates issues to the Director of Listing Concierge, regional Field Marketing Manager(s), regional Field Marketing Director(s) and in-house staff as needed.

  • Vendor management, which includes managing the photography budget and determining the need for new vendors in each region as well as creating, negotiating, and renewing contracts.

  • Schedules quarterly meetings with current photography vendors to discuss any outstanding issues.

  • Conducts bi-annual meetings with the field teams to discuss vendor status/issues.

  • Creates a successful tracking process for incoming photography customer service issues that, at the minimum, tracks date of issue, region, agent name, issue, error type and final resolution.

  • Tracks usage by vendor and region on a monthly, quarterly, and annual basis.

  • Actively works on removing low-performing, high-maintenance vendors.

  • Works with the National Billing Manager on invoice inaccuracies, issues, and questions.

  • Works to help enhance the photography product portion of the program to make it even more effective and efficient for the Listing Concierge team, photography partners and sales associates alike.
    

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years of prior management experience

• 5-7 years of customer service and administrative experience

• Prior real estate experience preferred

• Excellent communication and interpersonal skills, ability to build strong professional relationships

• Capable of working with a diverse group of individuals and personalities

• Accuracy and a strong attention to detail

• Demonstrated ability to work collaboratively

• Ability to follow direction and utilize critical thinking and problem solving skills

• Strong ability to multitask and effectively perform in a fast-paced environment

• Proficient in managing problems involving several variables

• Ability to work under pressure within deadlines

• Skilled in managing and prioritizing shifting responsibilities

• Understands budgets and planning

• Maintains calm in a fast-paced, stressful environment

#LI-VN1

$50,000 - $55,000; At Anywhere, actual compensation within that range will be dependent upon the individual’s skills, experience, and qualifications.