Project Management (Plant) - Specialist, Project Management

ACCOUNT SPECIALIST / PROJECT MANAGEMENT

Position is a combination of detailed customer service and project management. This position is an essential customer relationship role that manages customer projects as well as the daily needs. This position provides a single contact for specified customers. Position works with customers to build and maintain new and existing internal and external stakeholder relationships. This individual must have a high energy level and be able to thrive in a fast-paced manufacturing environment.

Key Qualities:

• Excellent organizational skills
• G ood balance of people skills
• Sense of urgency
• Love of Learning
• Time Management
• P ositive team-work attitud e
• Detail oriented
• Excellent Listener

Responsibilities:

• Manages customer open orders, outstanding projects and reviews materials
• Manages customer initiatives for a specific set of customers in the following areas: Product Launch, New System Implementation, Cost Savings Initiatives, Product Refresh/Re-launch, New product Quotations, and Specification Changes. Also strongly engaged in Business Review Process to provide solid interface with the customer’s processes and our internal processes to ensure project success
• Identifies misalignments and interprets them to the business & ensures appropriate cost capture for changes and emerging or evolving customer requirements
• Follows the course of all specification change activity to ensure implementation and appropriate cost change is captured and implemented . W here possible anticipates problems that may occur and take early preventative action
• Participates in the customer scorecards to ensure that all desired elements of the met or that needs improvement
• Recognizes changes in customers’ expectations, and will escalate internally where needed providing alternative resolutions or suggestions
• Identifies scope of project . D evelops project plans and schedules to ensure project completion is on time, within scope and within budget
• Administers a broad range of documentation and tasks including scheduling and maintaining meeting calendars, publish minutes, assigning and tracking completion of follow up items as needed to execute project scope on time
• Manages invoice and pricing discrepancies for resolution
• Monitors pilots, trial and test runs
• Liaises between all internal support groups and customer to ensure project is clearly defined
• Regularly communicates with customers verbally and written
• Must be available to customer base on all time zones
• Helps monitor customers excess materials and request PO’s for liabilities
• Additional duties as assigned