JOB DETAILS

Reports to (Position): Manager, Project Management Office (PMO)

New JD or Up-date: Revised

JOB OVERVIEW

The Project Manager is responsible for successful execution of complex client-facing professional service engagements. The Project Manager is accountable for ensuring the highest quality client delivery with emphasis on meeting project deadlines and goals, as agreed upon with key project stakeholders by acquiring resources and coordinating the efforts of project team members adhering to data security & superior customer experience.

This employee's job duties require access to covered information. The employee is subject to additional screening. This designation shall be reviewed at least annually.

JOB DUTIES & RESPONSIBILITIES

• Accountable in owning overall client project success from start to finish.
• Manage relationships with client and partner stakeholders to ensure satisfaction throughout the projects.
• Collaborate with product management, CSE, R&D, engineering, sales, and data analytics teams.
• Accurately plan, report and manage on projects to ensure timely project revenue/forecasting/cost accounting.
• Responsible for keeping the project and stakeholders aligned and engaged.
• Lead project meetings to ensure alignment and manage accountability.
• Participate in NPI (New Product Introduction) meetings to identify new product offering features, function, and timeline.
• Act as a mentor/Subject Matter Expert for the team.
• Expert in leading multiple project types and proficient in how DeliverHealth solutions integrate with third-party systems.
• Provide feedback related to Project Management processes and policies.
• Create documentation, Lessons learned, Project Management artifacts.
• All DeliverHealth employees must follow the organization's privacy and information security policies, processes, and standards. There are no exceptions to this expectation.

KNOWLEDGE, SKILLS, & ABILITIES

Technical skills

• Expert in MS Office.
• Expert knowledge of Project Management tools.

Behavioral skills

• Leadership
• Risk management
• Integrity
• Interpersonal
• Critical troubleshooting
• Time management
• Written and verbal communication
• Deep analytical thinker and problem solver
• Detail oriented, results and impact driven
• Agile mindset to adapt to evolving needs internally as well as external
• Customer focus

EDUCATION & EXPERIENCE

• Project Management experience required, with 10+ years of project management experience in a Professional Services capacity working directly with Clients and Partners. PMP certification preferred.
• Proven success coordinating complex technical implementations with large/strategic clients.
• Experience managing cross-functional teams of diverse subject-matter experts.
• Demonstrable competencies in planning & managing a project's scope, schedule, cost, resources, quality and risks.
• Ability to build, develop, coach and motivate a project team.
• Aptitude for learning and adapting to new processes & tools, proficiency with MS-Office.
• Knowledge in the Healthcare industry.
• Excellent communications skills both written and oral
• Proven ability to create and deliver professional presentations to both internal and external audiences up to and including C-Suite level execs.
• Willingness to travel as required.