About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.

About the Role

As a Project Manager, you'll be responsible for ensuring that the website projects you manage run smoothly by coordinating resources, delegating tasks, and ensuring the project timeline is adhered to. You'll be tasked with understanding the client's brand and value propositions to successfully develop and launch a website that fits their needs and goals. The goal of your role is to ensure that your clients, both internal and external, are given the best experience possible, and that the end product is a high-quality, user-friendly website that will help achieve the client's marketing goals!

This means you'll need to excel at organization and planning, while anticipating and resolving issues along the way. You'll be the hub of knowledge and the source of truth for your projects during the development phase. You should have working knowledge of digital marketing and UX best practices to ensure the end product we deliver is beautiful and functional. You want every project to be a great representation of the client's brand, and you'll stop at nothing to ensure you meet your task.

Internal candidates will receive priority consideration for this role. However, external applications are welcomed and will be reviewed if the position is not filled internally.
What Your Success Will Look Like

• Properly plan all project steps and communicate the timeline and its importance to your clients to ensure you deliver on time, while upholding quality standards
• Scope project requirements and ensure that all unique functionality, integrations, extensive carryover and non-standard systems are accounted for in the project plan
• Work side-by-side with designers, developers, content writers and other internal teams to produce high-quality, engaging websites for our clients
  • Communicate with the supporting teams to to ensure you are providing assets and deliverables on time
• Use knowledge of UX design and best practices to make design and website structure decisions. Effectively communicate these principles to the client to inform, educate, and build a website to execute the client and users' goals.
• Responsible for understanding ADA guidelines and educating clients, when needed, on customizations that go against ADA best practices.
• Execute project management best practices, such as: same day call recaps for all calls, weekly project status reports, maintaining call notes and keeping the project plan and other project management documentation up to date
• Reply competently to any client questions, concerns and upsets in the expected time frame
  • Email Response Time / 5-10 minutes during business hours
  • Check once during weekday nights and respond accordingly. Check email twice on weekend days (once in morning, once in evening) and respond accordingly.
• Complete quality checks on your projects to ensure we provide the best possible product
  • Write detailed development tickets / tasks to ensure edits are completed correctly
• Highlight potential risks or malfunctions and act proactively to resolve issues
  • Responsible for keeping your Lead and Director updated on any issues that may arise pre-launch including:
    • Requests that are not part of our standard offering
    • Integrations you were not aware of from the start of the project
    • Clients pushing back on items we believe are best practices, numerous rounds of edits in any stage, consistent missed deadlines (internal or external)
    • Anything that might break standard process, scope creep, etc.
• Launch projects within the expected timeline, while properly managing workload to avoid backlogs in any area in the development process (i.e. backlog in specs, QCs, edits, ready calls, etc.)
• Maintain intermediate knowledge of assigned vertical industry & website, UX and project management best practices
• Effectively utilize the CSX Delivery workflow and tools to execute job responsibilities
• Follow the Delivery playbooks to ensure you are providing the same level of quality for every project and avoid missed steps

Who You Are And What You Bring

• 2+ years' experience of experience as a project manager or related role
• Must have a strong work ethic; naturally goes the extra mile with the ability to do what it takes to get the job done
• Ability to thrive in a fast-paced environment & seamlessly wrangle multiple, concurrent priorities and work streams
• Ability to manage time effectively
• Top-notch communication & presentation skills to liaise and interface with clients in a highly professional manner
• A tech-savvy professional capable of collaborating effectively
• Ability to build strong relationships with internal and external clients
• A growth mindset & positive attitude-the desire to be awesome and learn every day
• A solution-oriented mindset with the ability to be flexible
• Ability to organize and prioritize tasks
• Ability to speak both technically and non-technically / adapts communication style for the audience
• Ownership and accountability of projects and tasks
• Familiarity with Content Management Systems
• Base understanding of SEO and Google Analytics
• Ability to learn / use various systems and tools such as CSX, monday.com

Bonus Points:

• Information architecture experience
• UX knowledge & Training

Our Scorpion Values

• Winning Mindset: When our clients win, we win.
• Genuine Care: We only succeed when we are truly invested in our clients and each other.
• Unmatched Results: We deliver more than expected-and then some-driving the best results and impacting lives.
• Constant Improvement: We believe there is always a better way. We learn we ask "What if?" we build and then do it again.
• Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Our Benefits

We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy-today and tomorrow.

• 100% employer-paid medical, dental, and vision insurance
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Employee equity program
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice

Compensation

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.

• The base salary range is $60,000 (entry-level) - $65,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
• The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.

Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.

Reasonable Accommodations

Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.