Employer Industry: Insurance

Why consider this job opportunity:
- Full line of benefits including Health Insurance, Dental, Vision, Paid Vacation, and Disability Insurance
- Employer Matching 401(k) Program
- Opportunity for career advancement with training for licensing and certifications
- Supportive team environment focused on problem-solving and customer care
- Flexible work schedule with core service hours from 6 am to 8 pm Mon-Fri and 8 am to 5 pm Sat
- Bilingual communication skills in both English and Spanish strongly preferred

What to Expect (Job Responsibilities):
- Answer a high volume of calls and respond promptly to customer inquiries
- Identify, research, and resolve issues using various applications and resources
- Process insurance endorsements and payments, including credit card and check transactions
- Provide product/service information and assist with customer complaints
- Maintain expected performance levels and meet or exceed Key Performance Indicators (KPIs)

What is Required (Qualifications):
- High school diploma or equivalent is required
- Minimum one year of Call Center experience or two years in Customer Service experience
- Proficient reading, oral and written communication, and math skills
- Computer literacy with the ability to learn customer service software applications
- Must be able to secure and maintain a Property and Casualty Insurance License

How to Stand Out (Preferred Qualifications):
- Bilingual communication skills in both English and Spanish
- Demonstrated organizational skills and ability to prioritize tasks
- Ability to navigate between multiple screens and databases while engaging with customers
- Proficiency in Microsoft Office and Outlook
- Superb phone and soft skills, including active listening and independent problem-solving

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