At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best - protecting and restoring their dreams when they need us most.

We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance.

What You Can Expect
In this role you will work remotely from the desk to handle complex Homeowner's and Renter's property claims. You will handle the claims process for all lines of first-party coverage (structure, contents, and ALE) mostly for claims up to $50,000. This also includes managing multiple vendors needed for each claim, as applicable. 70-80% of the claims handled by this role are water and/or fire-related losses. The typical workload expected while handling complex property desk claims is 15-20 claims per week.

Job Family Summary
Investigates and maintains property claims. Secures relevant information regarding a loss, determines a cost-efficient manner of adjusting the loss, reviews coverages, arranges appraisals, prepares written communications, and proactively settles claims. This role will work from the desk with limited oversite. You will report to the Property Complex Desk Claims Manager.

Compensation Minimum:$52,300 / year

Compensation Maximum:$83,800 / year

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, landlords, property managers, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc..
• Identify complex issues and seeks assistance as needed. Handles claims on a good-faith basis.
• Handle 1st party claims under multiple policy types and numerous endorsements.
• Evaluate damages remotely using digital tools, and handle claim settlements and/or negotiations with insureds, claimants, attorneys, and public adjusters.
• Respond to customer inquiries, makes appropriate decisions, and close file as needed.
• Interpret and determines policies, leases, by-laws, declarations, articles, and contract coverages and apply to all parties for assigned losses.
• Proactively provide all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Working Conditions

• This position requires the ability to work in a remote environment free from distraction.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Travel Requirements

• This position requires travel up to 10% of the time.

Education & Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Additional Qualifications

• One or more years current experience with Xactimate or similar system required
• One or more years current Property claim handling experience handling ALE, contents, and structure with an insurance carrier required
• Property claims experience handling multiple perils preferred

Location

• This position is fully remote/work from home. On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, training, and culture events. Limited travel (1-2 times a year) may be required.
• Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Other

• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

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We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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