Pearl Interactive Network is seeking to hire Provider Customer Service Representatives - Remote.

The Provider Customer Service Representative II is responsible for responding to Medicare Part A and/or B telephone inquiries from the Medicare provider community which includes billing offices, medical societies, provider consultants, Managed Care Organizations, attorneys, etc. regarding Medicare Fee-for-Service coverage guidelines and policies covering a wide range of topics to include provider enrollment, Medicare appeals, debt recovery, claim payment information, telephone reopening requests, and general coverage for multiple provider specialties.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $18.50 per hour + $4.41 per hour towards Health & Wellness Benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Learning and Development resources in a Culture of Caring
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: Monday - Friday, 9:30 AM - 6:00 PM (EST)

Location(s): Arkansas, Louisiana, Mississippi, Texas, Oklahoma, Colorado

Technical/Equipment Requirements:

1. Wired broadband upload speed of 20Mbps and download speed of 5Mbps. No connections based upon satellite or cellular technology are permitted. Test your network atspeed.cloudflare.com to verify before you apply.
2. A private and secure workspace within your home, away from noise and distractions.
3. Computer and audio headset will be provided.

Job Duties:

• Respond to needs, and requests, and ensure each customer’s encounter is positive and productive.
• Access multiple systems to research customer problems and record inquiry types.
• Research CMS and company websites to provide knowledge and education to customers on additional resources which can be used in the future.
• Access the IVR and Internet Portal systems as needed to help educate customers on the self-service options available to them.
• Review claims processing systems to identify specific claim edits and audits applied to claims. Analyze claim edits and audits to determine reasons for claim denials.
• Review debt recovery systems to troubleshoot reasons for pending accounts receivables and the generation of overpayment demand letters. Review and analyze data to determine reasons for overpayments.
• Review local medical coverage and national medical coverage policies in order to troubleshoot reasons for claim denials and reductions.
• Review other systems to address and determine a resolution to other customer issues including pending appeals, aged claims, and Medicare Secondary Payers.

Job Requirements:

• High School diploma, GED, or equivalent. Some college education is preferred.
• Minimum 1-year call center experience in the insurance or medical industry, preferred.
• Current or previous security clearance a plus.
• Strong problem-solving and decision-making skills.
• Good listening and strong verbal communication skills.
• PC in a Windows or similar environment.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background/Suitability Check, Drug Screening, and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.