Posting Salary Range: $35,646 - $41,375

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Provider Relations and Engagement Specialists function as the connection between providers and Trillium. They can perform a variety of tasks depending on the needs of the provider including answering questions about insurance claims, processing grievances and/or complaints, and assisting with the onboarding of providers. The Provider Relations and Engagement Unit may often be the first interaction with the organization; therefore, the Provider Relations and Engagement Specialist must respond to the provider’s needs in a way to build a positive, professional partnership. Operating in a service-oriented manner and maintaining the highest level of customer satisfaction requires ensuring the questions, concerns, or issues are resolved while tracking outcomes.

On a typical day, you might:

• Assist in the preparation of informational documents, reports and/or special projects
• Provide support for departmental and organizational goals and initiatives.
• Respond to provider inquiries within the designated call response time of one business day.
• Gather and/or update data
• Collect, monitor, and organize data needed for various databases, reports or reviews.
• Engage and support providers by providing technical assistance, guidance, and facilitating communication.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications:

Required Education:
High School Diploma or GED.

Required Experience:
Minimum of one (1) year clerical experience.

OR

Equivalent combination of higher education/experience.

Preferred Experience:
Prefer two years’ clerical/direct customer service with six months in a call center or an insurance setting. Preferably 12 months’ experience in mental health, substance abuse and developmental disabilities field.

Required License/Certification:

Must have a valid driver’s license

Location:
Remote within North Carolina.
Must reside in North Carolina to be considered for remote status.

Deadline for application: midnight on January 30, 2024

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed.

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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