Lowe’s is able to offer remote employment of this position in the following states: AL, AR, AZ, CA(salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Your Impact

The PROvider Specialist is primarily responsible for completing specific activities in support of a defined PROvider Management model. This includes compiling data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to PROviders and Lowe’s stakeholders, capturing feedback/actions from business reviews, recapping and tracking and following-up on required action plans. The PROvider Specialist will need to have foundational knowledge of DACI, SPM, IMS, phone and computer systems and be familiar with the contents of the Lowe’s Services Agreement (LSA). To be successful the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.

What You Will Do

• Works within system-based work queue to identify activities ready for review.

• Prepares business reviews ahead of scheduled dates

• Compile materials needed to prepare for PROvider business reviews

• Builds Provider Business-Review packets

• Organizes and sends out invitations and the required documents to PROviders and Stakeholders

• Captures feedback/actions during business reviews and recaps for stakeholders

• Tracks and follows-up on activities requiring actions

• Draws from experience supporting the program to offer ways to improve the PROvider experience.

• Being friendly and professional in engaging PROviders.

• Keeps all reporting, packets and files organized and accessible

• Prepare and send documents required for Business Reviews, Request for Proposals and PROvider Line Reviews

• Execute daily and weekly assigned job duties

Required Qualifications

• High School or GED General Education

• and

• 1-2 Years Experience in a call center, office administrative, high volume retail, service support, or similar work environment.

Preferred Qualifications

• Other Associates or Bachelor's Degree in a related field

• Experience in remodeling or construction industry Lowe’s store experience

• Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel and MS Outlook.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.