Under direct supervision, schedules initial interview appointments for patients, types correspondence & reports; answers telephones & gives information & performs related clerical duties as directed.
This description is for recruitment posting purposes only. It has not received full HR review and approval.
- Patient/Member Care: Call patients from waiting area & place in exam rooms
- Key DKAs into automated system
- Arrange for patient admission, transfer or discharge
- Arrange for transportation for non-ambulatory patients
- Complete & forward chart request forms
- Complete patient processing forms such as admission/discharge documents, chart requests, surgery request forms & obtain patient authorization signatures
- Fill out laboratory, x-ray requisitions & specialized test forms
- List referrals from physicians
- Notify appropriate personnel of abnormal lab test results
- Verify patient/member eligibility
- Maintain physician schedules
- Notify patients of appointment/scheduling changes by phone or mail
- Prepare physician schedules
- Answer member inquiries
- Explain hospital regulations & policies
- Information & Records: Request charts
- Answer & route telephone calls
- Screen patient calls & take messages for providers
- Materials & Supplies: Clear paper jams & performs routine maintenance
- Operate copier equipment
- Other Activities & Responsibilities: Assume other activities & responsibilities from time to time as directed