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PT Contact Center Specialist/PT Bilingual Contact Center Specialist
Pay$19.73 - $29.59 / hour
LocationWashington/District Of Columbia
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 2754398
Employer Industry: Credit Union Services
Why consider this job opportunity:
- Salary up to $29.59 per hour
- Compensation incentives available based on role
- Bilingual differential for employees assisting members in a second language
- Comprehensive benefits package, including 100% employer-paid medical, dental, and vision insurance for employee coverage
- Opportunity for career advancement and professional development through training programs
- Flexible remote work arrangement
What to Expect (Job Responsibilities):
- Greet and welcome existing and potential members in a courteous and professional manner
- Provide information regarding account services, including statements, withdrawals, and loan payoffs
- Introduce and sell loan programs and services tailored to meet members' financial needs
- Process routine transactions for members, including withdrawals and loan payments
- Maintain knowledge of credit union products and services, participating in training opportunities as needed
What is Required (Qualifications):
- High School Graduate or GED
- Minimum of 1 month of related experience
- Knowledge of Bank Secrecy Act and federal regulations related to financial institutions
- Skills in effective communication and problem resolution with members
- Ability to work independently and manage multiple tasks in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Associate's Degree
- 7+ months of related experience in credit union or financial services
- Knowledge of Symitar system and credit union policies
- Experience with sales training and cross-selling services
- Proficiency in a second language, such as Korean, Russian, Spanish, or Tagalog
#CreditUnion #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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