Customer Experience Specialist
At CAVA Support Center, we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.

We foster a culture built on five core values:

• Act with Agility: We welcome change—it’s the only constant. We aim brace, adjust, and adapt.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.
• Passion for Positivity: We greet each day with warmth and possibility.
• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.

Customer Experience Specialist (Part Time):
As a member of our dynamic Customer Experience (CX) team, you will play a pivotal role in crafting a world-class experience for every guest, embracing each interaction as an opportunity to ignite fanaticism and be a driving force behind our commitment to excellence. We are seeking a self-motivated leader who excels in critical thinking, responding promptly, and resolving issues effectively.

What You’ll Do:

• As a key member of our growing CX team, you’ll be an individual contributor dedicated to delivering swift, accurate, and empathetic responses to all CAVA guest inquiries across various channels, including email and 3rd Party sites as necessary.
• Take charge of problem-solving common complaints while identifying trends and immediate issues for collaboration with partners in operations, food and beverage, and other stakeholders.
• Adhere to established protocols for escalated incidents and navigate inquiries to relevant personnel requiring special attention.
• Provide real-time feedback to regional leadership teams, contributing to the development of immediate solutions.
• Cultivate a deep passion for the CAVA experience and products, staying well-informed of changes in our seasonal menu and ingredients to enhance our guests' experience.
• Utilize communication tools such as Outlook, Slack, and Zoom for seamless collaboration with internal teams.
• Utilize our customer service platform and other internal systems to effectively manage customer contacts and accounts.

The Qualifications:

• Exhibit a genuine passion for delivering extraordinary, world-class customer service.
• 1+ year experience in a customer service/support role.
• Quick Learner: Showcase adaptability and confidence as a quick learner, able to work both independently and collaboratively with the team.
• Proactive: Demonstrate a proactive mindset, fearlessly identifying issues and presenting fresh approaches to the team.
• Analytical: Leverage analytical skills to swiftly identify anomalies and trends in customer contacts, facilitating the prompt resolution of issues.
• Possess impeccable spelling, grammar, and communication skills.
• Previous experience with Zendesk, Slack, Outlook, and account management system experience is a plus.

Whatwe offer:

• Competitive salary, plus bonus and long-term incentives*
• Early wage access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401kenrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand

*Indicates qualifying eligible positions only

CAVA– Joining “A culture, not a concept”

Asan equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.