Basic Qualifications:

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to Basic Qualifications above, Minimum Qualifications must be met:

• GS-7:
  • At least 1 year of graduate-level education OR
  • Superior academic achievement (See Education section) OR
  • At least 1 year of specialized experience, equivalent to the GS-05 grade level in the Federal service, to include experience assisting with researching, designing, testing, and implementing technological advances to support computing and communications environment of an organization OR
  • A combination of education & experience
• GS-9:
  • At least 2 years of progressively higher-level graduate education leading to a master's degree or master's or equivalent graduate degree OR
  • At least 1 year of specialized experience, equivalent to the GS-07 grade level in the Federal service, to include experience researching, designing, testing, and implementing technological advances to support computing and communications environment of an organization OR
  • A combination of education & experience
• GS-11:
  • At least 3 years of progressively higher-level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree OR
  • At least 1 year of specialized experience, equivalent to the GS-09 grade level in the Federal service, to include experience providing ongoing configuration planning, monitoring, performance management, tuning, design re-engineering, and similar technology management responsibilities for agency-wide, or equivalent, networking, and administrative business process application development services OR
  • A combination of education & experience
• GS-12:
  • At least 1 year of specialized experience, equivalent to the GS-11 grade level in the Federal service, to include experience using advanced problem diagnostic techniques, investigation, research, and experimentation to resolve networking and administrative application support service problems of agency-wide, or equivalent, systems.
• GS-13:
  • At least 1 year of specialized experience, equivalent to the GS-12 grade level in the Federal service, to include experience planning and coordinating the installation, configuration, and implementation of major hardware or software upgrades to operating systems; overseeing testing and migration to the production environment; and providing post-implementation support to end-users.
• GS-14:
  • At least 1 year of specialized experience, equivalent to the GS-13 grade level in the Federal service, to include experience planning, designing, installing, supporting, troubleshooting, and coordinating the network resident infrastructure for administrative business processing systems.
• GS-15:
  • At least 1 year of specialized experience, equivalent to the GS-14 grade level in the Federal service, to include experience providing oversight of the planning, design, installation, support, troubleshooting, and coordination of network resident infrastructure for administrative business processing systems.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Promotion potential: Promotion to the next grade level is at management's discretion and is based on your meeting qualifications and time-in-grade requirements, demonstrated ability to perform the higher-level duties, the continuing need for the higher-level duties, and administrative approval. Promotion to the next grade level is not guaranteed and no promise of promotion is implied.